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<?xml-stylesheet type="text/xsl" href="https://community.appian.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>Intelligent Contact Center - Twilio Setup</title><link>https://community.appian.com/discussions/f/integrations/17307/intelligent-contact-center---twilio-setup</link><description>Hello Everyone, 
 I have downloaded the ICC application and configured everything including the Twilio account setup, however when I am calling to the register mobile number I get default voice message provided in the Twilio Manage Number setup Message</description><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>RE: Intelligent Contact Center - Twilio Setup</title><link>https://community.appian.com/thread/71764?ContentTypeID=1</link><pubDate>Fri, 31 Jan 2020 14:27:29 GMT</pubDate><guid isPermaLink="false">d3a83456-d57b-489c-a84c-4e8267bb592a:98e0b26a-32bb-4be2-ab7c-682406ccd915</guid><dc:creator>Jacob Rank</dc:creator><description>&lt;p&gt;The best way to quickly configure ICC with Twilio is to&amp;nbsp;use the built in configuration action:&amp;nbsp;&lt;a href="https://docs.appian.com/suite/help/19.4/icc/setting_up_the_icc_app.html#initialize-twilio-configuration-action"&gt;https://docs.appian.com/suite/help/19.4/icc/setting_up_the_icc_app.html#initialize-twilio-configuration-action&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;The action configures your phone number using a TwiML App that contains the correct callbacks for voice and messaging.&lt;/p&gt;
&lt;p&gt;If you have any trouble with the setup please open a support case so our team can help walk you through the steps&amp;nbsp;for your specific situation.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: Intelligent Contact Center - Twilio Setup</title><link>https://community.appian.com/thread/71735?ContentTypeID=1</link><pubDate>Thu, 30 Jan 2020 20:18:01 GMT</pubDate><guid isPermaLink="false">d3a83456-d57b-489c-a84c-4e8267bb592a:d87e5c9e-a671-4495-a3f0-e73c99ebd516</guid><dc:creator>jegadeeswaran</dc:creator><description>&lt;p&gt;Any luck on this. I am not able to see the response on Agent Dashboard after Twilio Configuraton&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item></channel></rss>