Twilio Component (Trial Version)

RE: Twilio Component (Trial Version)

yusuf_saffar — Wed, 24 Nov 2021 13:09:52 GMT

Hi Paul,

I have the same requirements, did you find the way to integrate Twilio with Appian?

RE: Twilio Component (Trial Version)

paulp0005 — Mon, 17 May 2021 11:49:00 GMT

Thanks Stefan!!

Anyone here from Appian that can allow me to have a more robust experience with the trial?

Paul

RE: Twilio Component (Trial Version)

Stefan Helzle — Fri, 14 May 2021 06:01:16 GMT

OK. On trial you cannot install any plugins yourself. Try contact Appian.

RE: Twilio Component (Trial Version)

paulp0005 — Thu, 13 May 2021 15:51:11 GMT

Thanks Stefan...

And I find these where?

I do not see them in the process modeler...

I get that you might have to download them and import them, but I cannot as I am on a trial? I have no idea.

Is there a document that outlines how to do this? Is it in a training module? Happy to watch it!!

Thanks!!

Paul

RE: Twilio Component (Trial Version)

paulp0005 — Thu, 13 May 2021 12:15:57 GMT

I should probably add some additional information here:

Use Case: Initiate phone call. Wait for someone to Answer. Speak some text (e.g. "We see that you tried to contact us. Please press 1 to speak to an agent or press 2 to hang up." Record numeric Key response OR detect hang-up. If numeric Key response received, branch processing flow as 1 = Connect To Agent or 2 = Disconnect and record response.

I did find a Twilio Management Component at: https://community.appian.com/b/appmarket/posts/twilio-communication#

The author is listed as: Appian

I tried to download it and received a message stating: "This app is available to download for Appian Customers, Partners, and Employees. Please make sure to self-associate from your profile."

Question: Does that mean that I cannot download it because I am using the trial version? The initial primary use-case for the trial is test its integration capabilities with Twilio.

Question: Is there more than one flavor of Twilio Integration in the marketplace? If so, is there a comparison of them somewhere?

Thank you!!

Paul

RE: Twilio Component (Trial Version)

Stefan Helzle — Thu, 13 May 2021 12:00:32 GMT

Seems like there is at least two different plugins. On is just a UI component, the other includes some smart services.