how to setup Pager Duty with Appian

RE: how to setup Pager Duty with Appian

jasmithak — Wed, 29 Jun 2022 15:28:38 GMT

Thank you Stefan, I will take a look into pager API's.

RE: how to setup Pager Duty with Appian

Stefan Helzle — Wed, 29 Jun 2022 15:26:03 GMT

As I said, Appian has incoming and outgoing web APIs, like the other components provide as well. It might be an idea to use some messaging middleware to gain reliability. This would work with Appian as well.

But this really depends on the existing and/or planned infrastructure.

RE: how to setup Pager Duty with Appian

jasmithak — Wed, 29 Jun 2022 15:23:10 GMT

Yes for alerting we need to setup Pager Duty with our Appian Application so we can get alerted when issues occur.
and it should create incidents in service now.

RE: how to setup Pager Duty with Appian

Stefan Helzle — Wed, 29 Jun 2022 15:21:29 GMT

Oh yeah ... there is way more going on. Think of a dead man's switch for maintenance engineers.

RE: how to setup Pager Duty with Appian

Mike Schmitt — Wed, 29 Jun 2022 15:19:29 GMT

Do these use something other than SMS? I'm only vaguely familiar with the technology and/or the direction it's migrated in modern use cases.

RE: how to setup Pager Duty with Appian

Stefan Helzle — Wed, 29 Jun 2022 15:18:07 GMT

I think it is more about alerting infrastructure for hospitals or factories.

RE: how to setup Pager Duty with Appian

Mike Schmitt — Wed, 29 Jun 2022 15:15:51 GMT

"Pager", as in the thing people had in the 90s? AFAIK they have some compatibility with traditional SMS, which i believe there might be plug-ins for (like maybe Twilio or Nexmo?)

RE: how to setup Pager Duty with Appian

Stefan Helzle — Wed, 29 Jun 2022 15:14:04 GMT

Can you elaborate on your use case? AFAIK pager infrastructure typically has web APIs you could call from Appian.