Web API as Web Hook

RE: Web API as Web Hook

Raghuvaran Nagarajan — Fri, 19 Aug 2022 12:34:41 GMT

Please filter the access logs log to find the timestamp of the webApI call. And use the timestamp to find the corresponding stdout log messages.

RE: Web API as Web Hook

Hasintha Hewage — Fri, 19 Aug 2022 10:24:36 GMT

thank for replying Raghuvaran, But is there any easy way to see the logs, That mean It is hard to find in the stdout.log.

RE: Web API as Web Hook

Raghuvaran Nagarajan — Fri, 19 Aug 2022 07:49:37 GMT

Hi Hasintha,

Please check the response code recieve by the calling system. If DocuSign recieved a HTTP 200, still not triggered the process, we have to check if there are any errors logged in the STDOUT logs. And if it's a HTTP 500 response again we have to check the logs.

However if the response is the code that you configured in the onError paramter of the a!start process() then you need you have to check if the service account used to call the Appian webapi has access to initiate the process, is the process model published properly (not in invalid state)

if you cannot check the reponse code in DocuSign, check Appian's access logs to confirm the HTTP response code for each webapi call.