Appian Service Now Integration

RE: Appian Service Now Integration

Stefan Helzle — Wed, 29 Nov 2023 17:05:02 GMT

I understand.

This becomes difficult as two applications fight for control. I think you should either only use Appian, or only user an external tool.

https://docs.appian.com/suite/help/23.4/Appian_Administration_Console.html#deployment-settings

To add deployment approval for your deployment process, select the Require Review option and specify a reviewer group. In addition to system and application administrators, this group can approve or reject deployments.

RE: Appian Service Now Integration

Swati Sharda — Wed, 29 Nov 2023 15:11:22 GMT

I have created an application where support team will enter the change ticket number and on pressing the submit button, invokes a process model to create user task, where API is called to get the details of change ticket. But this is independent of deployment interface of appian. Wanted to connect these two in some way so that deployment can not be done if my application returns false.

And can you throw some light on configuring target environment for deployment approval please? In any case the deployment should be integrated with service now to check change ticket timings and approval status.

RE: Appian Service Now Integration

Stefan Helzle — Wed, 29 Nov 2023 11:53:47 GMT

I think this is not supported.

Who is calling this API? Are you aware that you can configure the target environment so that each deployment must be approved? Why not make the same group that calls the API also approve the deployments?