WhatsApp Connected Systemhttps://community.appian.com/discussions/f/integrations/38983/whatsapp-connected-systemHi, does anyone know what&#39;s the difference between using WhatsApp Business Connected System (plug-in) and Connected System with the base URL https://graph.facebook.com/en-USTelligent Community 12RE: WhatsApp Connected Systemhttps://community.appian.com/thread/148230?ContentTypeID=1Mon, 19 May 2025 15:37:24 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:25e986a5-52c2-4b4f-a82f-3a6a587516b9kapilsharma<p>&nbsp;<a href="/members/naveenkumarr7411">naveenkumar11800</a>&nbsp;<br />How are you planning to implement the webhooks used by Whatsapp Business API&nbsp; in Appian?</p><div style="clear:both;"></div>RE: WhatsApp Connected Systemhttps://community.appian.com/thread/148207?ContentTypeID=1Mon, 19 May 2025 07:46:07 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3c4965cc-8684-40bc-9897-cf0e093c20bbnaveenkumar11800<h3 data-start="279" data-end="334"><span class="_fadeIn_m1hgl_8"><span class="emoticon" data-url="https://community.appian.com/cfs-file/__key/system/emoji/2705.svg" title="White check mark">&#x2705;</span>&nbsp;</span><strong data-start="285" data-end="334"><span class="_fadeIn_m1hgl_8">WhatsApp </span><span class="_fadeIn_m1hgl_8">Business </span><span class="_fadeIn_m1hgl_8">Connected </span><span class="_fadeIn_m1hgl_8">System (</span><span class="_fadeIn_m1hgl_8">plug-</span><span class="_fadeIn_m1hgl_8">in):</span></strong></h3> <ul data-start="335" data-end="696"> <li data-start="335" data-end="416"> <p data-start="337" data-end="416"><span class="_fadeIn_m1hgl_8">This </span><span class="_fadeIn_m1hgl_8">is </span><strong data-start="345" data-end="393"><span class="_fadeIn_m1hgl_8">Appian&rsquo;s </span><span class="_fadeIn_m1hgl_8">pre-</span><span class="_fadeIn_m1hgl_8">built </span><span class="_fadeIn_m1hgl_8">connected </span><span class="_fadeIn_m1hgl_8">system </span><span class="_fadeIn_m1hgl_8">template</span></strong><span class="_fadeIn_m1hgl_8"> </span><span class="_fadeIn_m1hgl_8">for </span><span class="_fadeIn_m1hgl_8">WhatsApp </span><span class="_fadeIn_m1hgl_8">Business.</span></p> </li> <li data-start="417" data-end="534"> <p data-start="419" data-end="534"><span class="_fadeIn_m1hgl_8">It </span><span class="_fadeIn_m1hgl_8">abstracts </span><span class="_fadeIn_m1hgl_8">away </span><span class="_fadeIn_m1hgl_8">a </span><span class="_fadeIn_m1hgl_8">lot </span><span class="_fadeIn_m1hgl_8">of </span><span class="_fadeIn_m1hgl_8">the </span><span class="_fadeIn_m1hgl_8">complexity &mdash; </span><span class="_fadeIn_m1hgl_8">like </span><span class="_fadeIn_m1hgl_8">authentication </span><span class="_fadeIn_m1hgl_8">setup, </span><span class="_fadeIn_m1hgl_8">request </span><span class="_fadeIn_m1hgl_8">formatting, </span><span class="_fadeIn_m1hgl_8">and </span><span class="_fadeIn_m1hgl_8">API </span><span class="_fadeIn_m1hgl_8">endpoint </span><span class="_fadeIn_m1hgl_8">wiring.</span></p> </li> <li data-start="535" data-end="637"> <p data-start="537" data-end="637"><span class="_fadeIn_m1hgl_8">You </span><span class="_fadeIn_m1hgl_8">just </span><span class="_fadeIn_m1hgl_8">configure </span><span class="_fadeIn_m1hgl_8">your </span><span class="_fadeIn_m1hgl_8">credentials </span><span class="_fadeIn_m1hgl_8">and </span><span class="_fadeIn_m1hgl_8">fill </span><span class="_fadeIn_m1hgl_8">in </span><span class="_fadeIn_m1hgl_8">a </span><span class="_fadeIn_m1hgl_8">few </span><span class="_fadeIn_m1hgl_8">fields &mdash; </span><span class="_fadeIn_m1hgl_8">no </span><span class="_fadeIn_m1hgl_8">need </span><span class="_fadeIn_m1hgl_8">to </span><span class="_fadeIn_m1hgl_8">manually </span><span class="_fadeIn_m1hgl_8">build </span><span class="_fadeIn_m1hgl_8">REST </span><span class="_fadeIn_m1hgl_8">calls.</span></p> </li> <li data-start="638" data-end="696"> <p data-start="640" data-end="696"><span class="_fadeIn_m1hgl_8">Ideal </span><span class="_fadeIn_m1hgl_8">for </span><span class="_fadeIn_m1hgl_8">quick </span><span class="_fadeIn_m1hgl_8">implementation </span><span class="_fadeIn_m1hgl_8">and </span><span class="_fadeIn_m1hgl_8">low-</span><span class="_fadeIn_m1hgl_8">code </span><span class="_fadeIn_m1hgl_8">convenience.</span></p> </li> </ul> <h3 data-start="698" data-end="768"><span class="_fadeIn_m1hgl_8"><span class="emoticon" data-url="https://community.appian.com/cfs-file/__key/system/emoji/1f527.svg" title="Wrench">&#x1f527;</span>&nbsp;</span><strong data-start="705" data-end="768"><span class="_fadeIn_m1hgl_8">Custom </span><span class="_fadeIn_m1hgl_8">Connected </span><span class="_fadeIn_m1hgl_8">System </span><span class="_fadeIn_m1hgl_8">with </span><code data-start="736" data-end="765"><a href="https://graph.facebook.com/">https://graph.facebook.com/</a></code><span class="_fadeIn_m1hgl_8">:</span></strong></h3> <ul data-start="769" data-end="1095"> <li data-start="769" data-end="848"> <p data-start="771" data-end="848"><span class="_fadeIn_m1hgl_8">This </span><span class="_fadeIn_m1hgl_8">is </span><span class="_fadeIn_m1hgl_8">a </span><strong data-start="781" data-end="808"><span class="_fadeIn_m1hgl_8">manual </span><span class="_fadeIn_m1hgl_8">REST </span><span class="_fadeIn_m1hgl_8">integration</span></strong><span class="_fadeIn_m1hgl_8"> </span><span class="_fadeIn_m1hgl_8">where </span><span class="_fadeIn_m1hgl_8">you </span><span class="_fadeIn_m1hgl_8">define </span><span class="_fadeIn_m1hgl_8">every </span><span class="_fadeIn_m1hgl_8">aspect </span><span class="_fadeIn_m1hgl_8">yourself.</span></p> </li> <li data-start="849" data-end="998"> <p data-start="851" data-end="870"><span class="_fadeIn_m1hgl_8">You </span><span class="_fadeIn_m1hgl_8">need </span><span class="_fadeIn_m1hgl_8">to </span><span class="_fadeIn_m1hgl_8">handle:</span></p> <ul data-start="873" data-end="998"> <li data-start="873" data-end="896"> <p data-start="875" data-end="896"><span class="_fadeIn_m1hgl_8">Auth </span><span class="_fadeIn_m1hgl_8">token </span><span class="_fadeIn_m1hgl_8">management</span></p> </li> <li data-start="899" data-end="936"> <p data-start="901" data-end="936"><span class="_fadeIn_m1hgl_8">Custom </span><span class="_fadeIn_m1hgl_8">headers </span><span class="_fadeIn_m1hgl_8">and </span><span class="_fadeIn_m1hgl_8">request </span><span class="_fadeIn_m1hgl_8">payloads</span></p> </li> <li data-start="939" data-end="998"> <p data-start="941" data-end="998"><span class="_fadeIn_m1hgl_8">Endpoint </span><span class="_fadeIn_m1hgl_8">paths </span><span class="_fadeIn_m1hgl_8">like </span><code data-start="961" data-end="998">/v18.0/{{phone_number_id}}/messages</code></p> </li> </ul> </li> <li data-start="999" data-end="1095"> <p data-start="1001" data-end="1095"><span class="_fadeIn_m1hgl_8">Useful </span><span class="_fadeIn_m1hgl_8">when </span><span class="_fadeIn_m1hgl_8">you </span><span class="_fadeIn_m1hgl_8">need </span><span class="_fadeIn_m1hgl_8">full </span><span class="_fadeIn_m1hgl_8">control </span><span class="_fadeIn_m1hgl_8">or </span><span class="_fadeIn_m1hgl_8">advanced </span><span class="_fadeIn_m1hgl_8">custom </span><span class="_fadeIn_m1hgl_8">behavior </span><span class="_fadeIn_m1hgl_8">that </span><span class="_fadeIn_m1hgl_8">the </span><span class="_fadeIn_m1hgl_8">plug-</span><span class="_fadeIn_m1hgl_8">in </span><span class="_fadeIn_m1hgl_8">doesn&rsquo;t </span><span class="_fadeIn_m1hgl_8">expose.</span></p> </li> </ul> <hr data-start="1097" data-end="1100" /> <p data-start="1102" data-end="1114"><span class="_fadeIn_m1hgl_8">So </span><span class="_fadeIn_m1hgl_8">in </span><span class="_fadeIn_m1hgl_8">short:</span></p> <ul data-start="1115" data-end="1253"> <li data-start="1115" data-end="1156"> <p data-start="1117" data-end="1156"><span class="_fadeIn_m1hgl_8">Use </span><span class="_fadeIn_m1hgl_8">the </span><strong data-start="1125" data-end="1136"><span class="_fadeIn_m1hgl_8">plug-</span><span class="_fadeIn_m1hgl_8">in</span></strong><span class="_fadeIn_m1hgl_8"> </span><span class="_fadeIn_m1hgl_8">for </span><span class="_fadeIn_m1hgl_8">ease </span><span class="_fadeIn_m1hgl_8">and </span><span class="_fadeIn_m1hgl_8">speed.</span></p> </li> <li data-start="1157" data-end="1253"> <p data-start="1159" data-end="1253"><span class="_fadeIn_m1hgl_8">Use </span><span class="_fadeIn_m1hgl_8">the </span><strong data-start="1167" data-end="1188"><span class="_fadeIn_m1hgl_8">custom </span><span class="_fadeIn_m1hgl_8">REST </span><span class="_fadeIn_m1hgl_8">setup</span></strong><span class="_fadeIn_m1hgl_8"> </span><span class="_fadeIn_m1hgl_8">if </span><span class="_fadeIn_m1hgl_8">you </span><span class="_fadeIn_m1hgl_8">want </span><span class="_fadeIn_m1hgl_8">flexibility</span></p> </li> </ul><div style="clear:both;"></div>RE: WhatsApp Connected Systemhttps://community.appian.com/thread/148204?ContentTypeID=1Mon, 19 May 2025 06:48:39 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:a217e437-d6c1-40c5-a1c1-a2816ec419cckapilsharma<p>Hi &nbsp;<a href="/members/romiev8844">romiev8844</a> ,</p> <p>While using the base url from the documentation of Meta, it is difficult to implement Webhooks in Appian, since Whatapp business API works well with Webhooks whereas Whatsapp Business Connected System Plugin has already resolved this issue. <br /><br /></p><div style="clear:both;"></div>