https://community.appian.com/discussions/f/new-to-appian/21627/send-e-mail-smart-service-and-new-line-breaksHi, I am using the send email smart service. I let the user write the body of the email in a paragraph field, save body text in a text variable, and in setup&gt;Message Body field, I use an expression to fill the body with the text variable. Howeveren-USTelligent Community 12https://community.appian.com/thread/84574?ContentTypeID=1Fri, 13 Aug 2021 15:13:11 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:4a73b6f5-1659-4344-bd8a-c8d4ce5b0fe9Saeed<p>Thank you Danny and Stefan, the substitute solution worked like a charm!</p> <p></p> <p>PS: The body in the Send E-Mail smart service can interpret html tags, so there was no need to use an html template.&nbsp;&nbsp;</p><div style="clear:both;"></div>https://community.appian.com/thread/84572?ContentTypeID=1Fri, 13 Aug 2021 14:49:22 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:a880c861-b20a-49d8-9378-19e5c7b7f7c5Stefan Helzle<p>That text in the email is being HTML formatted. Replacing char(10) with &quot;&lt;br /&gt;&quot; using substitute() should get you started.</p> <p>For more control on formatting, follow Danny&#39;s advice.</p><div style="clear:both;"></div>https://community.appian.com/thread/84570?ContentTypeID=1Fri, 13 Aug 2021 14:46:40 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:823d7bb4-b663-48b1-ba65-6c5195fbe837Danny Verb<p>This can be tough. Something easy you can do is make an HTML template where you can inject your paragraph, this way you fully control the formatting.</p><div style="clear:both;"></div>