RE: Movement of my L1 Credential

Harsha Sharma — Thu, 27 Jan 2022 11:45:14 GMT

Try resending the email to support@appian.com. If they missed it it will be a good way to follow up or remind them of your migration request.

agam — Wed, 26 Jan 2022 15:36:49 GMT

Hi akshay,

Generally Appian Support replies within 2-3 working days. But, if they haven't replied,

I would suggest you to either,

Call them on their support number and ask an update on your case number / they can create a case for you, or

Reach out to your organisational point of contact and they can have it escalated for you.

You can get the support contact from here (available at: https://appian.com/resources/support.html) :

Phone And Email Support

Contact Appian technical support by calling your local support team:

Contact Appian Support directly by emailing support@appian.com.