Managing Notifications Burn-out.

RE: Managing Notifications Burn-out.

Stefan Helzle — Thu, 18 May 2023 09:46:04 GMT

That is exactly what I am talking about. You should not make this an individuals choice. I know that this is what people want, but this is only because of how things where in the past. Your challenge is now, to pick up this doubts and transform this into something new giving people a chance to adapt.

Try to classify roles and groups into 2-3 groups and make sure to nag people only when necessary. And try to limit the number of people notified. Each email will cost around 5 minutes of attention. Make sure this time is well spent.

This is my typical approach ...

RE: Managing Notifications Burn-out.

Saurabh Kalra — Thu, 18 May 2023 08:54:50 GMT

Perfect, this can be one of the options too. Thanks

RE: Managing Notifications Burn-out.

Saurabh Kalra — Thu, 18 May 2023 08:54:14 GMT

Hi Stefan, that's exactly the reason why I reached out for suggestions.

Configuring the notifications at a user persona/role/group level is manageable, but each individual wanting to change the frequency of the reminders of their interest, is something that I would like to have a best solution designed.

RE: Managing Notifications Burn-out.

Stefan Helzle — Wed, 17 May 2023 16:34:35 GMT

Maybe rethinking your notification design might help. Users should only get necessary notifications. Think of a user who works the whole day in the Appian application. Does he need to be notified of each and every new task? Then think of a manager who only has one task a week. What about him?

RE: Managing Notifications Burn-out.

Stewart Burchell — Wed, 17 May 2023 15:44:17 GMT

I think Mathieu meant an email filter in the receiving user's email. You can set up rules in the likes of Outlook to route incoming emails to folders other than the inbox.

RE: Managing Notifications Burn-out.

Saurabh Kalra — Wed, 17 May 2023 14:35:06 GMT

Hi Mathieu, so this would require another process model to handle the incoming emails. Please suggest

RE: Managing Notifications Burn-out.

Saurabh Kalra — Wed, 17 May 2023 14:31:36 GMT

Thank you for sharing, Stewart.

RE: Managing Notifications Burn-out.

Mathieu Drouin — Wed, 17 May 2023 14:10:37 GMT

Another option is to create filtering rules in their email.

RE: Managing Notifications Burn-out.

Stewart Burchell — Wed, 17 May 2023 13:39:28 GMT

Individual Users can self-serve their notification preferences (go to Profile/Settings):

Note; this only applies to those notifications that are auto-generated by the Appian base platform. Anything that is custom-built into an application will require a custom solution.