https://community.appian.com/discussions/f/new-to-appian/34123/grouping-of-emailsHi, How can I group e-mail’s received and sent from appian and to Appian. For eg I have a request comes from customer to abc@gmail.com That should be in request inbox and appian user will use send reply button from appian. Again customer will senden-USTelligent Community 12https://community.appian.com/thread/129883?ContentTypeID=1Wed, 21 Feb 2024 19:38:48 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:ef765bd9-9541-4fd4-a4da-4d0e6eb1b422Stefan Helzle<p>Typically you would add some kind of unique identifier to the subject of that email. Then you can group these together</p><div style="clear:both;"></div>https://community.appian.com/thread/129880?ContentTypeID=1Wed, 21 Feb 2024 17:48:06 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:2b5e98e7-7f2b-4961-ab4d-d5fe8d88b3ddMike Schmitt<p>For emails received, that would be totally between you and your chosen (or company-forced) email client.&nbsp; If you&#39;re designing the outgoing emails from Appian, there are probably some ways to structure subject lines and other aspects to make them easier to organize in your email client, but that&#39;s something that will be up to you to design per your preferences, as far as I know.</p><div style="clear:both;"></div>