RE: Email not received from sent email node

nirupamaanuragt — Thu, 12 Jun 2025 11:51:04 GMT

Hi ,

Thanks for your response.

I have used custom sender and email is now received.

RE: Email not received from sent email node

VarunTejaGurrapu — Thu, 12 Jun 2025 11:17:51 GMT

Hi nirupamaanuragt ,

I've replied for this in older thread, reposting for you!

If you haven't configured any SMTP settings in Appian Admin console.

Then definitely you wont get any emails with certain custom senders, because the domain that email node uses is from Appian authorized like following image:

you are trying to send email as the custom sender from the same appian domain.

So if you use custom sender, some email providers blocks these type of emails or diverts into spam as it is not treated as reputated domain, mostly in gmail.

If possible add an email authentication from your domain like XXX@yourcompany.com in admin console, follow this guide .

Please check this for additional Info - Custom Sender.

Kindly let me know if any more issues.