Send Email Smart Service - Not sending email

RE: Send Email Smart Service - Not sending email

amitb0004 — Wed, 24 Apr 2019 11:11:12 GMT

Hey ramp,

For domain access of other site (for email) contact your administrator of Appian org he/she will do that setting for you.

RE: Send Email Smart Service - Not sending email

ramp — Wed, 24 Apr 2019 10:56:21 GMT

Can you please tell in which location do we need to check this domain have access info?

RE: Send Email Smart Service - Not sending email

amitb0004 — Fri, 30 Nov 2018 05:43:18 GMT

First check Sending Email Setting in Admin Console is Enabled, if it's not then Make it Enabled then Appian ORG will able to send Email. as shown below...

Then Check your are using User's Email address instead of User's username to whomever your sending mail in Process Model

And also checked which domain have access in your Appian Org.(like "@gmail.com") that is allowed or not.

RE: Send Email Smart Service - Not sending email

fredericom — Wed, 24 May 2017 12:33:16 GMT

I have manage to solve it i had to put to send as: Process.
Thanks any way

RE: Send Email Smart Service - Not sending email

fredericom — Wed, 24 May 2017 09:52:34 GMT

So I tried what you told me and still no email is received.

RE: Send Email Smart Service - Not sending email

abhinavg712 — Tue, 23 May 2017 18:35:18 GMT

Can you try making a new test email process model with smart service node being added from palette and address it to some dummy email constant with valid email address and under from address, try to use the process initiator and check the logs while it's being tested

RE: Send Email Smart Service - Not sending email

fredericom — Tue, 23 May 2017 18:20:54 GMT

Yes i tested that and i received an email. Don't know why with the smart service activity i am not receiving.

RE: Send Email Smart Service - Not sending email

abhinavg712 — Tue, 23 May 2017 18:13:01 GMT

Try to send a system alert to make sure you are receiving System alert mail from Appian and they are not being spooled else check the logs, definitely there will be logs related to the mail handler.

RE: Send Email Smart Service - Not sending email

Colton Beck — Tue, 23 May 2017 18:06:04 GMT

Are you on-premise or cloud? If the former, are you sure you've configured your mailhandler correctly?