Download plugin

RE: Download plugin

Mike Schmitt — Fri, 15 Oct 2021 13:53:54 GMT

Not that it might not help in some peoples' cases, but I didn't have to touch cookies or any other sort of internal browser stuff for it to work again for me yesterday. Just did a hard refresh (CTRL-F5 in firefox).

RE: Download plugin

Richard Michaelis — Fri, 15 Oct 2021 06:01:15 GMT

They fixed it yesterday :)

RE: Download plugin

jeanalainb0001 — Fri, 15 Oct 2021 05:18:30 GMT

Deleting cookies solve the issue

RE: Download plugin

Richard Michaelis — Thu, 14 Oct 2021 14:24:30 GMT

I have the same opinion here. The moment i got some updates from support, I will share it here. I will update them, that a second user can confirm it for firefox.

RE: Download plugin

Mike Schmitt — Thu, 14 Oct 2021 14:23:01 GMT

Thanks, good to verify it's not isolated to one user / one browser / etc. I feel like there are still some issues they need to work out with the new MFA login system (like, how do i get back to my MFA settings / configure additional methods / change which method gets used by default / etc?)

RE: Download plugin

Richard Michaelis — Thu, 14 Oct 2021 14:21:53 GMT

I did already with edge and chrome browser including different networks, incognito mode, cache clearing and so on.

Nothing. I contacted appian support. They suggested clearing cookies etc. They took my test results and fowarded it to their team.

RE: Download plugin

Mike Schmitt — Thu, 14 Oct 2021 14:12:32 GMT

I just tried myself and get a similar error in Firefox formatted as follows:

When I have time I might try playing around with in-browser functionality like clearing cache / cookies / re-logging-in, and see if that seems to have any effect.

RE: Download plugin

Richard Michaelis — Thu, 14 Oct 2021 11:55:57 GMT

I have the same Issue:

{"resource":"\/suite\/rest\/a\/content\/latest\/isBCLGOdlMUpdGVqW3KCvlJ3bZ6d_hLmtPbXFIlLc4DByT0PqjU_6GpmS8W\/o","error":"APNX-1-4187-000","message":"Authentication failed. Please check your credentials and try again.","title":"An Error Has Occurred"}


Does anybody has a solution for this?

-> I am loggedin via two factor authentication (code via SMS and password).
Any ideas?

RE: Download plugin

Selvakumar Kumarasamy — Mon, 11 Oct 2021 13:28:19 GMT

Hi jeanalainb0001,

I'm using the new authentication method & I was able to download the plug-in without any issue.