https://community.appian.com/discussions/f/plug-ins/37563/has-anyone-used-adobe-pdf-service-sign-connected-system-on-self-managed-on-prem-envsWhen I am trying to use the adobe plugin onto on-prem env it is throwing below error: While with the same integration key it is working fine on cloud env. Does anyone have any idea how we can fix thisen-USTelligent Community 12https://community.appian.com/thread/140821?ContentTypeID=1Thu, 19 Sep 2024 08:14:07 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:4991bea2-fb31-4531-a502-45f14fe8de6bDavid Jimenez <p>Try the same being disconnected.... maybe it works...</p><div style="clear:both;"></div>https://community.appian.com/thread/140820?ContentTypeID=1Thu, 19 Sep 2024 08:04:11 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:6118cc34-3ab9-4465-865f-6b60c99aff55namitakyal<p>Yes</p><div style="clear:both;"></div>https://community.appian.com/thread/140819?ContentTypeID=1Thu, 19 Sep 2024 08:02:35 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:96fe7eca-f9c1-43f7-99b6-d493a190ae6dDavid Jimenez <p>THat&#39;s the reason why the smart service is failing... because you don&#39;t have connection against that adobe server.</p> <p>Are you using a VPN?&iquest;</p><div style="clear:both;"></div>https://community.appian.com/thread/140818?ContentTypeID=1Thu, 19 Sep 2024 08:01:02 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:a06afe28-0bbd-494c-80f1-04d78725dfa7namitakyal<p>Tried that but says host could not be found</p> <p><img style="max-height:240px;max-width:320px;" src="/resized-image/__size/640x480/__key/communityserver-discussions-components-files/19/pastedimage1726732835121v2.png" alt=" " /></p><div style="clear:both;"></div>https://community.appian.com/thread/140815?ContentTypeID=1Thu, 19 Sep 2024 07:51:15 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:ec3d7dd2-5ab7-4a2b-aa7b-c359341b2dd8David Jimenez <p>Are you behind a proxy or firewall? Seems the connected system is not able to connect to an adobe url.</p> <p></p> <p>Could you make a ping against the url shown in the message?</p><div style="clear:both;"></div>