Issue while creating an email file with the 'Create EML File from OOTB Poller' smart service

RE: Issue while creating an email file with the 'Create EML File from OOTB Poller' smart service

Mohammed Ashraf — Mon, 24 Mar 2025 17:35:20 GMT

Hi ,

I too have the same issue, were you able to arrive at a solution for this ?

Soma, Additionally, we found that the charset in such emails were Latin1/iso-8859-1. We tried to update the charset to utf-8 in the process before generating EML with the plug-in, still the characters are not rendered properly in the generated EML.

RE: Issue while creating an email file with the 'Create EML File from OOTB Poller' smart service

Soma — Mon, 23 Dec 2024 13:06:52 GMT

Did you check if line breaks (\n or <br>) and formatting are preserved in the EML content from styled text editor's HTML content for Spanish and Portuguese emails. Also check the if it is "UTF-8" encoded.

RE: Issue while creating an email file with the 'Create EML File from OOTB Poller' smart service

Mathieu Drouin — Mon, 23 Dec 2024 12:04:04 GMT

Are you referring to this plugin?

Create & Read Email Files Utilities

Also just curious as to why you need to generate an eml file?