https://community.appian.com/discussions/f/plug-ins/38234/unable-to-get-data-using-the-log-reader-pluginI used log reader plugin to get the logout details of all the member of that application. The plugin is working fine in the lower environments(dev and test) but it is not working fine in the production environment. What can be the solution for thisen-USTelligent Community 12https://community.appian.com/thread/144973?ContentTypeID=1Fri, 31 Jan 2025 12:19:36 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e96457bd-7891-41fe-824d-a8b7b3abc50avaibhavm7394<p>Hi Venkat it is not giving us any error</p><div style="clear:both;"></div>https://community.appian.com/thread/144058?ContentTypeID=1Fri, 03 Jan 2025 17:27:58 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:9ba88802-d2b8-441b-b35b-f892461531a4venkatrea696188[quote userid="237267" url="~/discussions/f/plug-ins/38234/unable-to-get-data-using-the-log-reader-plugin/144049"] we have checked the configuration it is same in all dev ,staging and production environment&nbsp;[/quote] <p>Forgot about lower environments , In prod for load balancing we use multiple servers. If you go through Mathieu&#39;s link below you get to see how the logs for multiple servers defined. Are you sure you only had single server , If so is there any filter conditions that defined wrong or is it throwing&nbsp; any error??</p><div style="clear:both;"></div>https://community.appian.com/thread/144049?ContentTypeID=1Fri, 03 Jan 2025 08:40:07 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:ff034ef0-67b9-4b54-b1e8-91fe65d5bd19vaibhavm7394<p>Hi Mathieu we have checked the configuration it is same in all dev ,staging and production environment&nbsp;</p><div style="clear:both;"></div>https://community.appian.com/thread/144048?ContentTypeID=1Fri, 03 Jan 2025 08:38:24 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:d55c8e73-62fc-43c7-9377-0fea3aac4995vaibhavm7394<p>Hi Venkat we have checked the CSV path for reading . The path is working fine in staging and dev environment</p><div style="clear:both;"></div>https://community.appian.com/thread/144003?ContentTypeID=1Thu, 02 Jan 2025 09:04:21 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:2b513750-b6d3-4373-bb2e-2095ceb6527cvaibhavm7394<p>sure Mathieu I will check that and back to you</p><div style="clear:both;"></div>https://community.appian.com/thread/143959?ContentTypeID=1Mon, 30 Dec 2024 14:45:09 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:13c632e9-8038-4ea2-a701-4d91a3c0dd6bMathieu Drouin<p>It is very likely that your production might be in a high availability configuration.</p> <p>See here on how to deal with that: <a href="https://community.appian.com/discussions/f/general/38125/access-to-logs-from-other-appian-servers">community.appian.com/.../access-to-logs-from-other-appian-servers</a></p><div style="clear:both;"></div>https://community.appian.com/thread/143958?ContentTypeID=1Mon, 30 Dec 2024 14:10:45 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:cb1f55a3-7edc-43cd-b7ef-00c2db3ff56bvenkatrea696188<p>Depends on the number of servers you have and are you using any filters on the file?? Like filtering by date (check whether you Passing it in correct format or not)&nbsp;</p><div style="clear:both;"></div>https://community.appian.com/thread/143957?ContentTypeID=1Mon, 30 Dec 2024 13:57:23 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:a64f6160-b3f8-48a0-9969-87e72adccb11vaibhavm7394<p>Hi venkat I am using the same path in dev and test there it is working fine can it be different for production</p><div style="clear:both;"></div>https://community.appian.com/thread/143956?ContentTypeID=1Mon, 30 Dec 2024 13:47:22 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:1cc91350-b6b8-497a-910a-b378235bc4e7venkatrea696188<p>Are you passing correct CSV path for reading ??Check tomcat logs you might found something there.</p><div style="clear:both;"></div>