HTML Template in send email smartservice

RE: HTML Template in send email smartservice

Mike Schmitt — Mon, 08 Jun 2026 13:27:01 GMT

[quote userid="308389" url="~/discussions/f/plug-ins/40482/html-template-in-send-email-smartservice"]I created email template in word and needed to add the logo image so I added it using insert[/quote]

What this produces is an HTML file that tries to contain the image file either as a separate file that's hyperlinked in the HTML, or is embedded within the HTML file itself (perhaps using Base64 or similar embedding techniques), neither of which are either supported in Appian or supported in general Email clients. As Shubham already pointed out, if you need to embed an image in your email, you'll probably need to hand-edit your HTML file and use an old fashioned <img src=....> tag where you provide a public URL to the image (like a place that's stored on your company's web server or something similar, which you could get to by just pasting the URL into your browser).

RE: HTML Template in send email smartservice

Shubham Aware — Fri, 05 Jun 2026 11:13:14 GMT

Send E-Mail smart service, inline/embedded images are unsupported, so you cannot attach the logo and embed it directly. You must host the logo publicly and reference it in your HTML with an absolute URL

https://docs.appian.com/suite/help/26.5/email-in-appian.html#using-the-send-e-mail-smart-service

RE: HTML Template in send email smartservice

VarunTejaGurrapu — Fri, 05 Jun 2026 11:09:14 GMT

Then it must be .html or .txt,

I would suggets you to go through this documentation.

https://docs.appian.com/suite/help/26.5/Send_Email_Smart_Service.html#using-a-template

RE: HTML Template in send email smartservice

pujac77 — Fri, 05 Jun 2026 11:07:12 GMT

Then how to achieve that can you please tell

RE: HTML Template in send email smartservice

pujac77 — Fri, 05 Jun 2026 10:59:57 GMT

Hi, I am using HTML template directly, which I uploaded as document in Appian

RE: HTML Template in send email smartservice

Shubham Aware — Fri, 05 Jun 2026 10:59:41 GMT

[quote userid="308389" url="~/discussions/f/plug-ins/40482/html-template-in-send-email-smartservice"]I created email template in word[/quote]

You can't use word template.

RE: HTML Template in send email smartservice

VarunTejaGurrapu — Fri, 05 Jun 2026 10:45:29 GMT

[quote userid="308389" url="~/discussions/f/plug-ins/40482/html-template-in-send-email-smartservice"]I created email template in word[/quote]

Could you please clarify whether you are using an HTML doc from a template, or an HTML template directly in the Send Email Smart Service?

The reason for asking is that the Send Email Smart Service only accepts .html or .txt files as templates. Understanding which approach you are using will help in identifying the root cause of the issue.