Invalid Email Address in To Field of Send Email Smart Service

RE: Invalid Email Address in To Field of Send Email Smart Service

piyushk — Wed, 04 Oct 2017 15:28:44 GMT

From what I have seen in our environment, email is sent to valid domain addresses even though process is paused by exception for invalid domain addresses.

RE: Invalid Email Address in To Field of Send Email Smart Service

Mike Schmitt — Wed, 04 Oct 2017 14:58:56 GMT

> our mail server thows an exception if an invalid domain is encountered

How does your mail server decide what is and what is not a valid domain, considering that there are millions of valid domains, and just as many (if not more) domains that are just as syntactically valid but aren't registered? Is there a whitelist or such? You might consider attempting to enforce appian-side validation to ensure domains entered are valid in the same way that the SMTP server does, if possible.

As for your question about whether the smart service will send any of the emails when it's a list of <some valid> and <some invalid> addresses - that's something I don't know and is likely buried in the engines. If you need an official answer you might consider opening a support case. However it should also be super easy to test - you only need to construct a test process model where the email smart service attempts to send a message to 2 email addresses: yours + an invalid address... if you get the email (or not), you have your answer then.

RE: Invalid Email Address in To Field of Send Email Smart Service

annap — Wed, 04 Oct 2017 09:44:45 GMT

in case of multiple email addresses, Smart service send emails to valid email addresses. you could test it by keeping your email id in that array.

RE: Invalid Email Address in To Field of Send Email Smart Service

Ketan Patel — Wed, 04 Oct 2017 00:17:51 GMT

Yes Mike, our mail server thows an exception if an invalid domain is encountered which is then propagated to Send Email Smart Service.

My question is in such cases - will the Smart service still be able to send emails to valid email addresses in the Array of email addresses in spite of this exception.

In more simpler terms - is Send Email Smart Service attempts to send email to all email addresses in Arraay in to Field together and throws exception for invalid email Id's but all valid recipients will still receive the email.

RE: Invalid Email Address in To Field of Send Email Smart Service

Mike Schmitt — Tue, 03 Oct 2017 21:57:42 GMT

As far as I've seen, Appian generally doesn't throw a SMTP exception as long as an email address is of valid format (regardless of how fictitious the domain is, etc). Is your SMTP server configured differently?