Smart Reply to initiate an action

RE: Smart Reply to initiate an action

joanneh — Wed, 08 Nov 2017 05:57:37 GMT

Instead, I modified the design a bit.

1) Now both hyperlink for the button would set with the same email server, but the Subject/body configuration would be different:

Yes- "<a href="mailto:testemail@gmail.com?subject=YES%20to%20[C-12345]&body=yes to [C-12345]">YES</a>"
No- "<a href="mailto:testemail@gmail.com?subject=NO%20to%20[C-12345]&body=no to [C-12345]">NO</a>"

2) The subject header will further be retrieved and massaged by Appian Incoming Email Handler, in order to determine the values of the parameters.

RE: Smart Reply to initiate an action

joanneh — Wed, 08 Nov 2017 05:49:48 GMT

Thanks Eliot. Your suggest is good.

I little concern would be the limitation of choice on capable email servers, as clients may not necessary to use Microsoft Outlook.

RE: Smart Reply to initiate an action

Eliot Gerson — Tue, 07 Nov 2017 13:31:14 GMT

Have you considered the Task Viewer Add-In for Outlook? docs.appian.com/.../Task_Viewer_Add-in_for_Microsoft_Outlook.html