How we can invoke a process model through email?

RE: How we can invoke a process model through email?

Srinivas Thota — Fri, 29 Dec 2017 02:41:33 GMT

In start process configure the receive message node, in setup tab select the attribute email and set condition email and email where u want to receive, by this you can invoke process model through email

RE: How we can invoke a process model through email?

Raj — Fri, 29 Dec 2017 02:23:38 GMT

In Process Model properties, make sure you select the checkbox for "Allow anyone to fire triggers".

RE: How we can invoke a process model through email?

Amit Mishra — Thu, 28 Dec 2017 12:03:35 GMT

Short and simple answer (as below) :
Process model should be public.
An anonymous email id need to be configured to custom.properties. Email Id- uuid@environment.com

Regards,
Amit Mishra

RE: How we can invoke a process model through email?

mk — Wed, 27 Dec 2017 16:29:54 GMT

The process will essentially have it's own e-mail address when you follow the instructions in the link that Ramanjaneyulu provided.

RE: How we can invoke a process model through email?

aswinb608 — Wed, 27 Dec 2017 12:12:54 GMT

Select the properties of the start node and you can invoke a trigger through an email. The process must be available to be invoked publicly, which is a setting in properties of the process. More details can be found on :

docs.appian.com/.../Sending_an_Email_Message_to_a_Process.html

RE: How we can invoke a process model through email?

aloks0189 — Wed, 27 Dec 2017 09:00:37 GMT

Hi Aswini as per my understanding, web API is the best option for you to trigger a process using a link, but when you talk about through an email, in such case an email can be triggered to anyone who is not aware of Appian system, the moment they click on the link, he will be redirected to Appian login screen, which do not make any sense to business user, who is not the part of Appian.

In such case, you can build a servlet plugin which will use basic authentication, so while sending an email, we need to send servlet url instead of Web API url, where the url will contain some certain parameter, which will identify the process or its parameter.

Now the moment users clicks on servlet link through his email, he will be asked for basic authentication using html standard pop-up(which can be sent to the user in its email body) and once user provides the authentication details, servlet will authenticate the user and will login him into Appian and will send the same parameter to its configured Web API, and once the request gets delivered to Appian, it can easily determine & invoke the target process where process model or its parameters can be identified using the passed parameter to servlet through email link.

I know it's a bit complex, but I believe it's the only way you have, specially when you are on cloud premises and don't want to build a separate web application and deploy in other server to integrate with Appian.

Hope this will give you high level understanding about the process which you need to follow when you want to invoke a process using an email link.

RE: How we can invoke a process model through email?

Dastagiri Dudekula — Tue, 26 Dec 2017 14:21:15 GMT

To setup the link in the email:
Create an HTML template with link tag.
Create an expression to for generating url for the process model by passing process id. Use urlwithparameters() for url for task or process model.
Use the template in the send email node
Use the expression for link by passing process model id

This will generate link in the email. Once the link is clicked it will direct to the target process.

I used for Record link in the emal as follows

Inside the HTML Template
...
Click <a href="###link###" target="_blank">here</a> to view the record.<br><br>
...

Expression that forms the record url which will be mapped to above link field in html template
if(ri!recordId=0,"",
urlforrecord(cons!UAGM_EXTERNAL_RECORD,ri!recordId))

RE: How we can invoke a process model through email?

Aswini — Tue, 26 Dec 2017 11:56:23 GMT

Thank you

RE: How we can invoke a process model through email?

Rama Thummala — Tue, 26 Dec 2017 11:08:43 GMT

Aswini , I haven't worked on this. But the below link would help you.

Sending an Email Message to a Process