RE: Email Initiated Process - Issue with content of the email body

Malay Doshi — Thu, 11 Jan 2018 17:33:56 GMT

Hi folks,
A email initiated job is launched. Everything is working fine ,if the body of the mail is in English language.
But in case , if we have email initiated jobs in which the body of the mail contains non English language

when user tries to open attachment for the same job in Appian after the job is launch , the contents of the email body gets changed.
Instead of (Russian and Greek) language it displays junk characters.

The issue has been resolved ....

FYI.

I dig into the issue and found out that when we create the new html doc for the email body in Appian , which we use as an attachment in job ,we use the smart service (HTML doc for Template) to create html doc.
This smart service uses Unicode UTF-8 as encoding . and store the content of email body into html doc.

Problem comes when we open that attachment in chrome. Chrome by default does not use UTF-8 encoding for this you have to add extension in chrome.

Steps to be followed :-

1) Click on the link and add extension to the chrome.
chrome.google.com/.../bpojelgakakmcfmjfilgdlmhefphglae

2) Left click on chrome browser ->
3) Go to set character encoding
4) Select Unicode (UTF-8)

Thank you.

RE: Email Initiated Process - Issue with content of the email body

jayakumars — Thu, 11 Jan 2018 13:39:08 GMT

Can you provide more details about how the content of the email changes when a non-English language is used?