Send Email using Esacalation

RE: Send Email using Esacalation

jeremys — Thu, 05 Jul 2018 00:00:57 GMT

The send alert escalation sends an alert to the recipient's runtime data alert section, it does not send an email.

RE: Send Email using Esacalation

krishnaprasadd — Wed, 04 Jul 2018 23:45:03 GMT

Hi Jeremys,

I used send alert functionality and generated an email but inside the email body i got html tags along with the required subject.

Is there any way we can remove those tags while generating email.

Thanks

RE: Send Email using Esacalation

jeremys — Wed, 04 Jul 2018 23:38:24 GMT

For configuring the email body, see the comment by Giobis in this discussion:
community.appian.com/.../dear-all-how-do-i-put-the-link-to-the-task-in-the-escalation-tab-send

He mentions that you can generate an ad-hoc link using your host name and the task id.

="http://"&ri!hostname&"/suite/tempo/tasks/task/"&ri!activity

RE: Send Email using Esacalation

krishnaprasadd — Wed, 04 Jul 2018 23:31:10 GMT

Hi Jeremys,

In Email Body we cant use sail components so i cant use that process task link to navigate to particular task

RE: Send Email using Esacalation

jeremys — Wed, 04 Jul 2018 23:24:23 GMT

Hi,
You can use a!processTaskLink to provide the user with a link to the particular task.
docs.appian.com/.../Process_Task_Link_Component.html

RE: Send Email using Esacalation

krishnaprasadd — Wed, 04 Jul 2018 23:02:43 GMT

Hi Alok,

I also want to provide a link to the user and on the click of the link the user has to navigate to the particulat task in sites .

Can you please suggest to how to do it.

Thanks

RE: Send Email using Esacalation

aloks0189 — Wed, 04 Jul 2018 22:43:55 GMT

Hi krishnaprasadd in order to achieve this requirement, you don't need to go for Message events.

There are 2 ways to achieve this:

1. When you want to send an email and also skip the Task: In this use case, You can configure Timer on the User Input Task node and connect the email node through this timer. So that when timer threshold reaches, it will route the flow to email node (where email node will send an email to defined set of users with defined subject and body) and so on, and will simply skip the User Input Task.

2. When you just want to Send an email as a reminder but want the flow to wait at User Input Task: In this use case, go to Escalation tab of User Input Task >> Click on Add Escalation >> Configure the Timer (like 2 hours or something like that as per your requirement) >> Choose "Send Alert" option under "What action should be taken?" and configure your email configuration such as Recipients, Subject and the body.

Hope this will help you.