https://community.appian.com/discussions/f/process/13782/reject-email-logWe have a process where emails are sent to users and users are allowed to reply to that process instance email address (eg process12@x.appiancloud.com) where we process the response email. This process is new and I am having users CC me on their repliesen-USTelligent Community 12https://community.appian.com/thread/62545?ContentTypeID=1Tue, 13 Nov 2018 01:05:41 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:35a94ffc-2082-4529-9003-dfba07d3b1d5ekanshjThen it is possible that the appian servers didn&#39;t receive those emails.<div style="clear:both;"></div>https://community.appian.com/thread/62544?ContentTypeID=1Tue, 13 Nov 2018 00:40:09 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:cccdeb61-c0be-4566-b94f-c631e66db935bradc0001Thanks Ekansh. I did look at this log and it only appears to show the emails that were received and processed. I don&#39;t see any reference to the email that did not come through.<div style="clear:both;"></div>https://community.appian.com/thread/62543?ContentTypeID=1Tue, 13 Nov 2018 00:36:54 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:d1545452-1d43-410c-a8eb-89d2a05ba87fekanshjHi <a href="/members/bradc0001">bradc0001</a> <br /> Try accessing the <br /> <a href="https://xxx.appiancloud.com/suite/shared-logs/xxx/mail-listener.log">xxx.appiancloud.com/.../mail-listener.log</a><br /> Hope this helps.<div style="clear:both;"></div>