Process to Process Escalation

RE: Process to Process Escalation

Stefan Helzle — Tue, 19 Jul 2022 09:29:28 GMT

I meant something different. Try to stay with the OOTB task notification and escalation email.

RE: Process to Process Escalation

Wa00786 — Tue, 19 Jul 2022 08:42:50 GMT

Thank you Peter and Stewart for the suggestions. Much Appreciated.

I agree with Stefan, Even on the Documentation somewhere I have read that on Escalation>Starting Process via message is going to be deprecated in future release.

And on second thought, we can achieve it by having a parallel flow on Task assignment which will wait on a timer and task status condition and trigger the Send Email customized Alert to the recipients.

RE: Process to Process Escalation

Stefan Helzle — Tue, 19 Jul 2022 08:18:38 GMT

My typical recommendation is to stay with the OOTB notification function.

The issue here is expectation setting. When you start to customize this in one app, your client wants this for any app. And the route of trying to customize Appian default behaviour can end in extremely ugly and hard to maintain apps.

RE: Process to Process Escalation

Stewart Burchell — Tue, 19 Jul 2022 07:08:44 GMT

This is where a little lateral thinking can help.

In the Task that you want monitored you can add an escalation that sends a message. In the very same process you can have a Receive Message "listener" node that can be triggered by the Send Message form the escalation. This can then transition to, say, a Send Email node where you can then generate a customised alert. In short: your process can send a message to itself!

Note that:

you have native access to the process instance id (pp!id) so the Send message will be targeted to only the same instance of the process and thereby avoid the issue that Peter Lewis is calling out
you can have multiple escalations on the Task of the same or different types, and you can also have different escalations triggered at the same time,. So you could still take advantage of the in-built escalations patterns (e.g. raise the priority of the Task, Re-assign the Task) and you can send a Message Event as described above

RE: Process to Process Escalation

Wa00786 — Mon, 18 Jul 2022 21:55:24 GMT

I think the in-built escalation feature will not be a good fit for customised alert template.

Also from the above explanation. The processDestinationId needs a process model id instead of a process id since the process will trigger on receiving message and we will not have a process id.

RE: Process to Process Escalation

Peter Lewis — Mon, 18 Jul 2022 21:41:22 GMT

This is not correct - you should provide both the process model (by selecting the appropriate model) and the process ID to identify which process model to send to. If you do not define a process ID, Appian will assume you want to send the message to all active processes for that model, which can have a negative impact on performance.

Like Stewart said though, I would also recommend using escalations directly on the node rather than configuring a process-to-process message.

RE: Process to Process Escalation

Stewart Burchell — Mon, 18 Jul 2022 16:45:30 GMT

Why do you not use the in-built escalations on the Task node itself?

RE: Process to Process Escalation

Wa00786 — Mon, 18 Jul 2022 16:32:40 GMT

It's actually not the Process Id but the Process Model Id which needs to be mapped. You can easily get that from the Process Model properties.

RE: Process to Process Escalation

davel001150 — Mon, 24 Dec 2018 14:35:15 GMT

There's a Start Process smart service. It will be run Asynchronously, which sounds like what you would want to do in this case. You could escalate by starting the escalation process and assign tasks within to others, then terminate the process you were escalating from. Read up on the Start Process Smart Service and see if it does meet your need.

RE: Process to Process Escalation

Shreehari Gopalakrishnan Ramanan — Fri, 21 Dec 2018 23:35:53 GMT

Can anyone please suggest how to implement process A to process B escalation ?

RE: Process to Process Escalation

Josh — Fri, 21 Dec 2018 17:39:50 GMT

You can't get a process id for a process that has yet to start. It sounds like you actually want to use the timer escalation event and then direct the exception flow to a start process smart service?

RE: Process to Process Escalation

Shreehari Gopalakrishnan Ramanan — Fri, 21 Dec 2018 17:35:53 GMT

Thanks Josh

But the destination process will not be started before the parent process correct ? Actually parent process triggers the escalation process . How to get a process id of a process which is not started yet ?

RE: Process to Process Escalation

Josh — Fri, 21 Dec 2018 17:32:36 GMT

You should get the destination process id to send a targeted message. You can get this information using the process anayltics smart service.