RE: Tracking task versus process execution

jerzym0001 — Wed, 20 Mar 2019 06:15:18 GMT

Thank you, fully agree. At the time of my posting I was still not aware that Escalations, Exceptions and Deadlines can be configuired at the Task level. Obviously, my purpose to establish OLAs and SLAs is to enable tracking the completion progress of tasks to enable pro-active escaltion/recovery. Again, thank you for your timely response. I gor my learning from here: docs.appian.com/.../Process_Node_and_Smart_Service_Properties.html

RE: Tracking task versus process execution

Stewart Burchell — Tue, 19 Mar 2019 15:57:31 GMT

I would encourage you to think about the problem differently. What are you going to do with this information, assuming it's going to be recorded post-facto? If the purpose is to ensure that overall SLAs (or individual OLAs) are met, then build this as pre-emptive actions in the process. Design your Tasks to have a relevant combination of Escalations and Exceptions to try to ensure that the SLAs and OLAs are met. That, after all, is the purpose of Management Information - situational awareness that leads to action. If this is at all deterministic then automate it.