I have created a process model that allows assignment of requests to users. The

RE: I have created a process model that allows assignment of requests to users. The

Mike Schmitt — Tue, 26 Feb 2019 19:58:30 GMT

erickp - you should probably start a new thread for that question since it's not really related to this original post and also this post is over 5 years old. I'll think about it some and try to look out for a new post from you.

RE: I have created a process model that allows assignment of requests to users. The

erickp — Tue, 26 Feb 2019 17:29:08 GMT

Hey Mike, I am considering creating a group that would store all the supervisors in the system. Have you had to accomplish this before? How would you go about to do this? What I had in mind was to create a daily process that runs, gets a list of all the supervisors and adds them to the group. Is there any other way?

RE: I have created a process model that allows assignment of requests to users. The

Mike Schmitt — Thu, 07 Nov 2013 00:41:24 GMT

Create a group for the Supervisors and have the task's default state be assigned to that group (so it can be opened by any supervisor). This way, the supervisor could click an "un-assign" button and the task could be re-assigned back to that group (instead of blank).

RE: I have created a process model that allows assignment of requests to users. The

Tim Nguyen — Thu, 07 Nov 2013 00:02:46 GMT

Would creating a empty user group and assign the old task to the empty user group be a viable option for you?

RE: I have created a process model that allows assignment of requests to users. The

helmuta — Wed, 06 Nov 2013 23:15:50 GMT

I am not sure if I am explaining my process correctly. Let me try again.
1. A request has been entered into the system
2. Project Manager comes along and decides to have John Smith work on the request. John Smith is a user in Appian and listed in people. So when the manager opens the request to assign it to John the Assignee field is blank until the manager starts typing it then displays a list of users that meet the criteria entered by the manager, who can select someone (John Smith). The request is assigned to John.
3. Another request comes into the system that is of a higher priority than the request that was assigned to John. So we want to assign this request to John and un-assign the other request.

The problem is once John's name is in the request it can only be removed by entering someone else's name. I would like to be able to make the assignee field blank (meaning unassigned).

RE: I have created a process model that allows assignment of requests to users. The

Patty Isecke — Wed, 06 Nov 2013 22:55:13 GMT

Is the list of users saved into a process variable? If so, when you un-assign a request, do you see the list of users updated?