Retrieve Cache Key externally

RE: Retrieve Cache Key externally

brianc — Fri, 30 Oct 2020 19:21:58 GMT

Hi Stefan,

Thank you for your feedback. This was our original concept, but we are looking to implement a single step seamless approach for the users so they jump directly into the process vs having them to click on a URL link twice.

RE: Retrieve Cache Key externally

Stefan Helzle — Fri, 30 Oct 2020 18:37:01 GMT

We solve it this way

Call to Appian API passing data, starting a process and returning the URL of the first user input task
Forward user to this URL

I think this should pretty simple to implement in the external system.

RE: Retrieve Cache Key externally

brianc — Fri, 30 Oct 2020 16:52:59 GMT

Hello All,

Was there ever an answer for this dilemma? We are trying to build something that follows a similar use case. We have an external site that contains products, and we would like to have a link to start a process in Appian to order said product. We must pass in the productId as the unique identifier so it is a seemless experience for the user to complete their order from external site to Appian. We were trying to leverage exposing a StartProcessLink using the procesModelOpaqueId paired with the Cache Key, but we are having a blocker dynamically creating that Cache Key from the external site.

All in all, we need to kick off a process from an external site which will naviagte the user directly into Appian, and have a screen appear showing the product they are ordering based on an input value.

RE: Retrieve Cache Key externally

rohann252 — Thu, 05 Mar 2020 20:37:38 GMT

We have a set of requests which are started using a process model with a start form and the user wants to click directly from the external page to load appian suggestion related to embedded has been given and sites have been implemented so when we click a link in an external system which directs to a appian site it opens in a new tab and there if they see all the different requests that is another click so we want to avoid multiple clicks

RE: Retrieve Cache Key externally

Peter Lewis — Thu, 05 Mar 2020 18:11:35 GMT

I don't think it would be more clicks - my suggestion is to use the action directly as the page like this: https://docs.appian.com/suite/help/latest/Sites.html#actions

Then, the external system can link directly to this page.

RE: Retrieve Cache Key externally

rohann252 — Thu, 05 Mar 2020 16:23:24 GMT

That will spoil the user experience we were looking to minimize the number of clicks

RE: Retrieve Cache Key externally

Peter Lewis — Thu, 05 Mar 2020 15:39:55 GMT

Can you have a page that shows an action and link directly to that page? That will show the start form and allow the user to immediately start the process.

RE: Retrieve Cache Key externally

rohann252 — Thu, 05 Mar 2020 15:19:20 GMT

Hi Peter,
We are having a landing page in an External System and on click on the landing should open a site in appian in which a process model need to be started which has a start form.

Thanks,

Rohan N

RE: Retrieve Cache Key externally

Peter Lewis — Wed, 04 Mar 2020 22:07:27 GMT

Can you explain what you are trying to do with this cache key? Returning metadata from a link or other component like this isn't really useful, as most of the properties are internal. I think we could use some more context on what your use case is and what functionality you are trying to achieve.