Task Assignment when user is added

RE: Task Assignment when user is added

SangeethaBabu — Wed, 16 Dec 2020 12:52:31 GMT

I used a process start form and added the visibility condition. Stewart Burchell

RE: Task Assignment when user is added

Stewart Burchell — Wed, 16 Dec 2020 12:49:35 GMT

Good to hear. Could you elaborate on what solution you applied, so that the rest of the Community understands and can learn from your experience?

thanks

RE: Task Assignment when user is added

SangeethaBabu — Wed, 16 Dec 2020 12:37:59 GMT

Stewart BurchellThis worked. Thank you so much.

RE: Task Assignment when user is added

Stewart Burchell — Wed, 16 Dec 2020 10:25:36 GMT

I think the issue is the actual design pattern implemented. If you just used Appian Groups natively, when you created a new User and assigned them to the relevant Group they would instantly see all Tasks that are waiting to be claimed for the assigned Group.

An alternative design pattern would be to not use native Appian Tasks, but implement the Task concept as a Related Action on an Appian Record. The visibility of the Related Action could be controlled by the same logic that you're implementing to select Users for Tasks. You'd have to implement strict locking so that only one User could run the Related Action at any time (same as only one User can claim and complete a Task); and you'd have to consider how to replicate Task Escalations/Exceptions so as to manage against any SLAs you might have on the logical Task.

RE: Task Assignment when user is added

SangeethaBabu — Wed, 16 Dec 2020 08:57:57 GMT

Okay Thank you for your suggestion Stefan Helzle

RE: Task Assignment when user is added

Stefan Helzle — Wed, 16 Dec 2020 08:55:59 GMT

Out of my experience I would go with Appian groups under the assumption that the number of branches will not grow to a five-digit number. If your client sees this as a risk, get an architect from Appian for consulting.

RE: Task Assignment when user is added

SangeethaBabu — Wed, 16 Dec 2020 08:50:54 GMT

I have 800 branches so instead creating 800 groups I'm maintaining user list in database table. When I query for branch A for example then my query will return list of usernames. In my process model I have this list of usernames in a process variable. In assignment tab of user-input node I added the process variable as Assignment. And the task is now assigned to list of users. When I add a new member in the database table. Its not assigned to the new member as its not appian group. Stefan Helzle

RE: Task Assignment when user is added

Stefan Helzle — Wed, 16 Dec 2020 07:17:10 GMT

Alternative solutions depend on what you want to achieve. Can you elaborate?

RE: Task Assignment when user is added

SangeethaBabu — Wed, 16 Dec 2020 04:51:09 GMT

Stewart Burchell I agree with you. Its a growing company in future the groups will increase for sure.

RE: Task Assignment when user is added

SangeethaBabu — Wed, 16 Dec 2020 04:49:49 GMT

Please explain me the alternative approach. Old tasks should be assigned to new members. When I add a member in table. I can't find any solution.

RE: Task Assignment when user is added

Stefan Helzle — Tue, 15 Dec 2020 16:28:03 GMT

Depends on the number of groups. What do you plan? But maybe there is an alternative approach which does no require thousands of groups ...

RE: Task Assignment when user is added

Stewart Burchell — Tue, 15 Dec 2020 14:06:20 GMT

You will face an issue if you're intending to promote the Groups and the GroupIds (in your database) between environments, as the Group Id will not be the same when you push from DEV to TEST and TEST to PROD. Unless you're prepared to set up all 800 Groups in each environment by hand this is not a great design pattern.

RE: Task Assignment when user is added

SangeethaBabu — Tue, 15 Dec 2020 13:34:10 GMT

Stefan Helzle if the number of groups increases in future will it have any impact?

RE: Task Assignment when user is added

Stefan Helzle — Tue, 15 Dec 2020 10:38:48 GMT

In my experience, it is best to go with OOTB Appian functionality instead of replicating this somehow. Having lots of groups in Appian is not a big performance risk. I would recommend Appian groups. Then your assignment issue is gone.