RE: Alert Emails

nageswararaoa0002 — Wed, 10 Mar 2021 10:49:11 GMT

Hi Mike,
Thanks for your reply.

Our applications are already been running in prod from long back and the alerts have not been configured(i.e default alert setting) in the process model and the alert emails are disabled from server(custom.properties).
Now we are planning to enable only alert emails(disabling all the remaining notifications like task notifications etc) by doing some changes in custom.properties file. There are already some failed instances in prod so once we enable alert emails then it will start sending mails for all the users in the environment since there was no proper alert group in the failed instances process model version.

Here I am expecting a solution by configuring some email ids in custom.proeprties file.

RE: Alert Emails

Mike Schmitt — Tue, 09 Mar 2021 18:13:21 GMT

I always suggest handling this in an Expression Rule, and preferably a separate one for each particular app in your general Appian setup (if you have more than 1, that is). The expression rule would go in the "defined by expression" box in the Alerts configuration, and can return any list of groups or users to receive the alert. This makes it super easy to reconfigure and tweak later without having to go back through and edit every single process.