Add Start Process Link in the Send Email notification

RE: Add Start Process Link in the Send Email notification

Stefan Helzle — Tue, 21 Dec 2021 18:18:23 GMT

I understand, but then you loose control over escalations etc. If it is important that the user completes that task, I would assign it.

Active processes are no problem in general.

RE: Add Start Process Link in the Send Email notification

Sanjay Joshi — Tue, 21 Dec 2021 17:58:14 GMT

User sometime takes days in accessing the task via the link given in the email and until then the process instance will be active. So approach is to trigger the process as soon the user clicked the view task

RE: Add Start Process Link in the Send Email notification

Sanjay Joshi — Tue, 21 Dec 2021 14:38:44 GMT

Thanks for the responses. For the time being we are using the Link to Site in the email. Wanted to explore on providing the link for start process as we have similar for record link - urlforrecord.

RE: Add Start Process Link in the Send Email notification

Peter Lewis — Tue, 21 Dec 2021 13:48:21 GMT

Yeah I agree with this approach - you could have the start form display for your action and then the user would always be able to access the form if you link them to this page. Plus, it will only start the process model once they submit the form, so you won't end up with as many abandoned process models.

RE: Add Start Process Link in the Send Email notification

Tanvir Sarkar — Tue, 21 Dec 2021 13:34:09 GMT

You can try another approach, provide your site link where the action tab is present. they will have to click once more to start the process

RE: Add Start Process Link in the Send Email notification

Stefan Helzle — Tue, 21 Dec 2021 11:48:16 GMT

OK. Do you expect that the user does never click that link or it takes a long time until he does?

RE: Add Start Process Link in the Send Email notification

Sanjay Joshi — Tue, 21 Dec 2021 10:04:40 GMT

Thanks for your reply.

As we dont want the instance to be active until the user click on the link.

RE: Add Start Process Link in the Send Email notification

Stefan Helzle — Tue, 21 Dec 2021 09:44:23 GMT

You cannot start a process from a link in an email.

Why not simply assign a task to that user?