Process instances are getting cancelled Automatically

RE: Process instances are getting cancelled Automatically

udhay kumar — Tue, 10 May 2022 13:59:00 GMT

i just put a filter on monitoring mode.Then i got few instances.after that i opened the instance and checked the flow it was stuck in user input task.

1)Initially i thought in somewhere in the process "Cancel process smart service" is triggered and it killed all active process then i checked the entire flow there was no sign of it

RE: Process instances are getting cancelled Automatically

Mike Schmitt — Tue, 10 May 2022 13:44:28 GMT

You can perhaps share a bit more detail - when you say "processes are getting cancelled automatically", what exactly do you mean? How do you know? What are you seeing, versus what were you expecting to see? The screenshot of a running instance above is not a process which got cancelled in any respect, hence Stewart's reply above. If you provide more info for us to go on, we could help troubleshoot or at least attempt to clear up any confusion you might be having.

RE: Process instances are getting cancelled Automatically

udhay kumar — Tue, 10 May 2022 13:35:03 GMT

Im not sure if i can share the whole process.i will try to debug the issue and let you know.Thanks for your time😀

RE: Process instances are getting cancelled Automatically

Stewart Burchell — Tue, 10 May 2022 13:31:15 GMT

That view is still not the whole process model, neither is it in a cancelled state (the UIT is still marked as active).

RE: Process instances are getting cancelled Automatically

udhay kumar — Tue, 10 May 2022 13:29:33 GMT

exception is set to 12 days. process started at 6 th may

RE: Process instances are getting cancelled Automatically

Stewart Burchell — Tue, 10 May 2022 13:03:45 GMT

Thanks. I was hoping to see the entire model (there are other things in a model that might cause this to happen)...although there is an exception path configured on your User Input Task which would cause your task to be cancelled if invoked. Can you show the model after the cancellation has occurred?

RE: Process instances are getting cancelled Automatically

udhay kumar — Tue, 10 May 2022 13:02:43 GMT

RE: Process instances are getting cancelled Automatically

Stewart Burchell — Tue, 10 May 2022 12:50:54 GMT

The clean-up options you're showing a re not related to whether process instances a re cancelled.

Are you able to share any screen-shots of what you're seeing? a grab of an example of the running instance?

RE: Process instances are getting cancelled Automatically

Stefan Helzle — Tue, 10 May 2022 12:44:12 GMT

Appian does not cancel processes by itself and data management has nothing to do with it.

Could it be that someone decided to cancel "old" processes?

RE: Process instances are getting cancelled Automatically

udhay kumar — Tue, 10 May 2022 12:38:48 GMT

1)i checked the flow process was stopped in user input task node .in the monitoring mode its showing as cancelled

2)No its not happening to all process .but it happened almost all the places where ever we used user input task task is not assigned to the user but its cancelled

3) Yet to check the sys logs

4)Nothing we changed its happening in the prod environment

RE: Process instances are getting cancelled Automatically

laurensw — Tue, 10 May 2022 12:32:48 GMT

I think there is some more information needed here. For instance tell us about:

- What happens in the monitoring view of the processes?

- Does it happen to all processes?

- What do the system logs tell you?

- What has changed that may have caused this?