Hi, We&#39;ve a process model that contains a receive message smart shttps://community.appian.com/discussions/f/process/2648/hi-we-ve-a-process-model-that-contains-a-receive-message-smart-sHi, We&#39;ve a process model that contains a receive message smart service. We set &quot;Listen for messages of type&quot; = Email. When we send a message through an email body to process. We stored that value through &quot;msg!body&quot; in my process variable. In that messageen-USTelligent Community 12RE: Hi,<br /><br />We've a process model that contains a receive message smart shttps://community.appian.com/thread/9206?ContentTypeID=1Thu, 08 May 2014 05:14:28 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:9bae449c-9148-4650-b204-3c328679d571Eduardo FuentesThat character is usually added by the email server to denote a forwarded/replied content to quote the original email body.<br /><br />In any case you should be able to use the substitute() function and replace &quot;&gt;&quot; with char(13)<div style="clear:both;"></div>