Appian Task Notification Email Link - User Start Page not sending users to the task on the site

RE: Appian Task Notification Email Link - User Start Page not sending users to the task on the site

danielk8948 — Fri, 09 Dec 2022 21:32:59 GMT

That was also my impression, but even when the default login page for the user is a site, the link is still directing us to Tempo for some reason

RE: Appian Task Notification Email Link - User Start Page not sending users to the task on the site

Mike Schmitt — Fri, 09 Dec 2022 21:31:15 GMT

I'm not sure what setting takes precedence for any given user, at least with respect to the Tempo task link. You'll want to test with users where they definitely have a default page setup, and preferably with users who have no access to Tempo (at least, start there and work backwards).

To be fair, it would be pretty easy to make a dummy user (pointing to your email address) and a dummy process model you could just launch over and over with a single task and hardcoded assignment, so you can test many different settings in quick succession in a controlled manner.

RE: Appian Task Notification Email Link - User Start Page not sending users to the task on the site

danielk8948 — Fri, 09 Dec 2022 21:30:24 GMT

It seems my original question was unclear. I'm more interested in how that button directs you to the task. For the link on "View Task", I'm getting two different scenarios:

1) the link to the task sends the user to the task in Tempo where the link on the "View Task" button is in the format: environment-1.appiancloud.com/.../some-task-id

2) the link to the task sends the user to the task on the site where the link on the "View Task" button is in the format: envrionment-2.appiancloud.com/.../some-task-id

RE: Appian Task Notification Email Link - User Start Page not sending users to the task on the site

Mike Schmitt — Fri, 09 Dec 2022 21:24:39 GMT

Not having tested it recently, I was under the direct impression that the automated Task email includes a link to a site that represents the user's default login page site.

RE: Appian Task Notification Email Link - User Start Page not sending users to the task on the site

Stefan Helzle — Fri, 09 Dec 2022 21:24:01 GMT

That link in the task notification always navigates you to the task. The question is, what happens after completing the task. AFAIK, this then depends on the user login page. But I have to admit, that I am not 100% sure.

RE: Appian Task Notification Email Link - User Start Page not sending users to the task on the site

danielk8948 — Fri, 09 Dec 2022 21:08:56 GMT

Huh, I find that quite curious since we are able to get the process to direct us to our site in another environment, which I thought was due to us setting our default user start page. Does that mean there's not actually a way to have the "View Task" button direct us to a site with the task and will always to Tempo? If that's the case then I'm super confused as to how our other environment directs us to the site to complete the task

RE: Appian Task Notification Email Link - User Start Page not sending users to the task on the site

Stefan Helzle — Fri, 09 Dec 2022 21:05:10 GMT

This is an issue that has no real solution. Sites are just a part of an application, and a process can not know to which site it should send the user to.