https://community.appian.com/discussions/f/process/28254/cannot-export-datastore-entity-to-excel-but-can-export-datastore-entity-to-csvGreetings, I am having an issue with a!exportDataStoreEntityToExcel() but I do not have an issue with a!exportDataStoreEntityToCsv(). They use the same inputs. I have uploaded a screenshot of the error message on the interface. I checked the tomcaten-USTelligent Community 12https://community.appian.com/thread/110532?ContentTypeID=1Tue, 04 Apr 2023 13:48:53 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:7e3f234b-0472-4f0b-947c-6b906eb6dd56sanchitg0002<p>Greattt !!</p><div style="clear:both;"></div>https://community.appian.com/thread/110528?ContentTypeID=1Tue, 04 Apr 2023 13:28:50 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:b5bb2a75-129e-49cb-bd44-30c7f3dfc9a1jackiephung<p>Thank you Sanchit, this actually fixed my issue that I had to install the fontconfig package.</p><div style="clear:both;"></div>https://community.appian.com/thread/110460?ContentTypeID=1Mon, 03 Apr 2023 19:49:26 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:5ca3d9b0-1426-44ae-9cb3-0b2223a5fe2dsanchitg0002<p>Yes that log only.</p> <p>You may find <strong><span style="color:#0000ff;"><a style="color:#0000ff;" href="/discussions/f/general/18395/facing-issue-in-smart-service-a-exportdatastoreentitytoexcel">this</a></span></strong> thread helpful.</p><div style="clear:both;"></div>https://community.appian.com/thread/110450?ContentTypeID=1Mon, 03 Apr 2023 18:00:51 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:4ffcad44-7133-4152-b1e3-2df72f437691Abhay Dalsaniya<p>If you are exporting from view make sure you have a column with unique values and is defined as a PK in the CDT.</p><div style="clear:both;"></div>https://community.appian.com/thread/110447?ContentTypeID=1Mon, 03 Apr 2023 16:53:27 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:ed51911f-ddcc-4a3d-91ac-60f5874a9c73jackiephung<p>We are using on-premise instance version 22.4. When I try to export another DSE to excel, a table this time, it says the same error to contact your system administrator. Sorry is the trace log only for cloud instance and if not is it called tomcat-stdOut.log?</p><div style="clear:both;"></div>https://community.appian.com/thread/110381?ContentTypeID=1Sat, 01 Apr 2023 05:52:32 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:278c40f4-3b63-4a1f-ba95-19380c557437sanchitg0002<p>I&#39;m assuming you are already doing fine with user security and permissions as&nbsp;<span>exportDataStoreEntityToCsv() works just fine for you. If there would have been an issue with the view then DSE to csv also wouldn&#39;t have worked, so can you try to use some different entity like a different table instead of view in DSE to Excel service to troubleshoot if the error is with the service.</span></p> <p><span>Also, which version of Appian cloud instance you are using? and can you please share the trace log that you have extracted?</span></p><div style="clear:both;"></div>