Email Being used to initiate Process Model

RE: Email Being used to initiate Process Model

Stefan Helzle — Mon, 27 May 2024 07:39:14 GMT

I suggest to discuss with your local Appian operations team how email is routed to Appian.

RE: Email Being used to initiate Process Model

Sachin Shankar Velusamy — Mon, 27 May 2024 07:28:04 GMT

Hi I have been trying to trigger a process model with mail, and I'm using the On-premise environment , can anyone help me with email recipient, I have tried processmodeluuid<uuid>@yourappianenvironment.appiancloud.com .

RE: Email Being used to initiate Process Model

Stefan Helzle — Tue, 31 Oct 2023 19:36:12 GMT

Sorry ...

RE: Email Being used to initiate Process Model

Maria — Tue, 31 Oct 2023 18:59:13 GMT

Do you have any recommendation to where to look to resolve this issue?

RE: Email Being used to initiate Process Model

Stefan Helzle — Tue, 31 Oct 2023 18:18:13 GMT

It is connected, but on the Exchange side of things.

RE: Email Being used to initiate Process Model

Maria — Tue, 31 Oct 2023 17:26:45 GMT

Yes, that's what I thought, but then why is it deleting only the emails sent to the process model with the process uuid? at the exact second that the PM triggers in appian. Any other emails don't get deleted.

For example, an user sends an email it takes about 5 mins for the PM to trigger after the email is sent, for those 5 min the email is still in the mailbox. As soon as the PM triggers it disappears it doesn't go to recently deleted or any other common folder.

It must be connected somehow.

RE: Email Being used to initiate Process Model

Stefan Helzle — Tue, 31 Oct 2023 16:38:46 GMT

Starting a process by email has nothing to do with what Exchange is doing.