Receive Message Event - How to start the process ?

RE: Receive Message Event - How to start the process ?

muskans400426 — Wed, 27 Nov 2024 15:36:20 GMT

Hello, could you please tell in case of on premise appian what domains should we use and what are the configurations that i should make. I tried following the appian document but it didn't work.

RE: Receive Message Event - How to start the process ?

Harshit Bumb (Appyzie) — Fri, 16 Feb 2024 11:35:02 GMT

Karthiha PS It worked for them. The constructed email ID was wrong. After fixing it, it worked.

RE: Receive Message Event - How to start the process ?

Karthiha PS — Fri, 16 Feb 2024 07:25:39 GMT

HI Rajani, Did the flow work?

RE: Receive Message Event - How to start the process ?

rajanikanthp8790 — Wed, 14 Feb 2024 10:16:44 GMT

Thank you Harshit.

RE: Receive Message Event - How to start the process ?

Harshit Bumb (Appyzie) — Wed, 14 Feb 2024 09:43:07 GMT

Did you follow and double check all the steps mentioned here?

appianspace.com/.../

RE: Receive Message Event - How to start the process ?

rajanikanthp8790 — Wed, 14 Feb 2024 09:40:47 GMT

Hi Karthiha could plz help me on the configuration, how did you configured? i have done all the configuration as mentioned but my model is not triger and my email is sucessfully sent.

RE: Receive Message Event - How to start the process ?

Karthiha PS — Fri, 05 Jan 2024 09:58:33 GMT

Hi Kiran and Harshit,

Now the process is working. I have just created a new process model and gave its UUID, it started working.

Thank you so much for your timely help guys!!!

RE: Receive Message Event - How to start the process ?

Niranjan79 — Fri, 05 Jan 2024 09:08:16 GMT

1. Configure receive message event in start node as below

2. in the screenshot attached by you having condition where subject = 'invoice', just remove that condition or pass "invoice' in the subject and try.

RE: Receive Message Event - How to start the process ?

Karthiha PS — Fri, 05 Jan 2024 08:27:19 GMT

Followed the step by step process of tutorial. Now also the process is not working. Should I have Admin access for using this Smart service ?

RE: Receive Message Event - How to start the process ?

Karthiha PS — Fri, 05 Jan 2024 08:23:18 GMT

Hi Kiran,

Tried sending a mail from Gmail account. It is not working.

RE: Receive Message Event - How to start the process ?

Harshit Bumb (Appyzie) — Fri, 05 Jan 2024 07:52:31 GMT

A detailed tutorial can be found here - appianspace.com/.../

RE: Receive Message Event - How to start the process ?

Niranjan79 — Fri, 05 Jan 2024 07:46:37 GMT

try sending mail from my Gmail account to that email address, it will starts your process

RE: Receive Message Event - How to start the process ?

Karthiha PS — Fri, 05 Jan 2024 07:38:04 GMT

RE: Receive Message Event - How to start the process ?

Harshit Bumb (Appyzie) — Fri, 05 Jan 2024 07:36:47 GMT

Can you attach the error you are reciving?

RE: Receive Message Event - How to start the process ?

Karthiha PS — Fri, 05 Jan 2024 07:35:28 GMT

Yes, I have removed that and tried. Still facing the same issue.

RE: Receive Message Event - How to start the process ?

Harshit Bumb (Appyzie) — Fri, 05 Jan 2024 07:32:06 GMT

you have mentioned processmodeluuid twice here

RE: Receive Message Event - How to start the process ?

Karthiha PS — Fri, 05 Jan 2024 07:28:17 GMT

Hi Harshit,

I have used the subdomain and wrapped it with the toemailaddress() fn. Still getting the same error in the process model.

P.S. I am not having Admin access and not able to check on the Mail server setup.

RE: Receive Message Event - How to start the process ?

Niranjan79 — Fri, 05 Jan 2024 07:02:35 GMT

from environment URL

RE: Receive Message Event - How to start the process ?

Harshit Bumb (Appyzie) — Fri, 05 Jan 2024 07:01:14 GMT

This should help - appianspace.com/.../

RE: Receive Message Event - How to start the process ?

Karthiha PS — Fri, 05 Jan 2024 06:59:20 GMT

Hi Kiran,

Can you please let me know where to find the subdomain?

RE: Receive Message Event - How to start the process ?

Harshit Bumb (Appyzie) — Fri, 05 Jan 2024 06:21:44 GMT

Try wrapping this email in toemailaddress() function and see if that works.

docs.appian.com/.../fnc_conversion_toemailaddress.html

RE: Receive Message Event - How to start the process ?

Niranjan79 — Fri, 05 Jan 2024 06:16:49 GMT

Hi Karthiha PS ,

are you using correct subdomain to send email. In the above screenshot you just used keyword 'subdomain'. Here subdomain is your instance URL, for example '@test-site.appiancloud.com'.

And also First, make sure that your Appian Administrator has enabled e-mails in the server: https://docs.appian.com/suite/help/23.4/Mail_Server_Setup.html