Not receiving emails on Outlook from send email smart service

RE: Not receiving emails on Outlook from send email smart service

Stefan Helzle — Tue, 20 Feb 2024 15:43:26 GMT

This is NOT about using your company's mail server. You will have to modify the DNS record of your company to allow the Appian mail server to send email on behalf.

Whether other mail servers accept mail with/without SPF is something probably out of your reach.

RE: Not receiving emails on Outlook from send email smart service

taikiHASHIMOTO — Tue, 20 Feb 2024 15:14:11 GMT

Thank you very much again for replying, Stefan.

As far as I understand it, the method you have given is supposed to be the use of my company's mail server. At this stage, I do not envisage using our company's mail server, but rather sending emails from Appian's own mail server (@ENVIRONMENTNAME.appiancloud.com).

When using Appian's own mail server in this way without DNS setup of its domain(@ENVIRONMENTNAME.appiancloud.com) , is it safe to assume this phenomenon will occur, such that Gmail will accept incoming mail and Outlook will not accept e-mails?

RE: Not receiving emails on Outlook from send email smart service

Stefan Helzle — Tue, 20 Feb 2024 14:03:00 GMT

Yes, that's what I expect. Appian is always sending email from its own mail server. Now you need to modify your DNS setup to allow the Appian mail server to send mail. Other mail servers will then check the DNS records and only accept incoming email if the SPF record is correct.

RE: Not receiving emails on Outlook from send email smart service

taikiHASHIMOTO — Tue, 20 Feb 2024 13:05:19 GMT

Thank you very much for your reply.

I do not use my own company email server at the moment.
The domain of the email sent from Send Email Smart Service is @ENVIRONMENTNAME.appiancloud.com.

RE: Not receiving emails on Outlook from send email smart service

Stefan Helzle — Tue, 20 Feb 2024 12:42:35 GMT

What email sender domain do you use. You might have to set up SPF to allow the Appian cloud mail server to send email on behalf of your company's mail server.