Task reassigned after canceling

RE: Task reassigned after canceling

Harshit Bumb (Appyzie) — Tue, 12 Mar 2024 11:12:11 GMT

Then you will either need to add a timed refresh or set the refreshAlways to true. Make sure you use refreshAlways after considering the data volume and the frequency.

RE: Task reassigned after canceling

erazemk6135 — Tue, 12 Mar 2024 09:38:08 GMT

If I add activity chaining the cancel button does nothing since the task is instantly reassigned I suppose.
EDIT: This is for when I added activity chaining between task and XOR gateway and also on the loopback. When I only add activity chaining to the line that goes into the XOR, the behaviour is the same as before.

RE: Task reassigned after canceling

Harshit Bumb (Appyzie) — Tue, 12 Mar 2024 09:25:21 GMT

I think first, lets add activity chaining between the task and the XOR getaway and see if that solves the problem.

RE: Task reassigned after canceling

erazemk6135 — Tue, 12 Mar 2024 09:23:20 GMT

Yeah it is luckily only a single task. Regarding the refresh variables, only timed refresh could solve the issue right? Because the link takes you to a new endpoint. And I assume the page refreshes when you return.

RE: Task reassigned after canceling

Harshit Bumb (Appyzie) — Tue, 12 Mar 2024 09:15:59 GMT

Yes, you do have a "Send push notification" smart service that can help you achieve it.

I would only advise going with manual emails and notifications when you have to do it for a single UIT. If you have multiple of these UIT (tasks), it won't be easy to manage.

RE: Task reassigned after canceling

erazemk6135 — Tue, 12 Mar 2024 09:13:37 GMT

I was thinking about the second fix but I want the assignee to be notified for the first time. Could I disable emails, and manually send a single email before the task node? However this does not fix mobile notifications. Is there a way to do a mobile notification as well?

RE: Task reassigned after canceling

Harshit Bumb (Appyzie) — Tue, 12 Mar 2024 09:10:48 GMT

The refresh issue can be resolved using the refresh variables. You don't see the task because it wasn't assigned by the time you landed back on the list view. And for the email, you could turn it off from the assignment tab but that would mean it is turned off even for the first time.