Reply to email recieved to appian process model

RE: Reply to email recieved to appian process model

Shubham Aware — Mon, 08 Apr 2024 12:03:09 GMT

We can use the same subject line, but we can append 'Re:' to ensure it's recognized as part of the same thread in Outlook.

RE: Reply to email recieved to appian process model

daisyMSingh — Mon, 08 Apr 2024 10:51:11 GMT

Work Around Can be try Extracting Data from the mail and generate your Specific HTML Template where you can add your mail body and Append Extracted Data.

RE: Reply to email recieved to appian process model

Stefan Helzle — Mon, 08 Apr 2024 09:44:40 GMT

[quote userid="276123" url="~/discussions/f/process/34607/reply-to-email-recieved-to-appian-process-model/132837"]Set the email headers to indicate it's a reply[/quote]

The Send Email smart service does not support modifying email headers.

RE: Reply to email recieved to appian process model

Shubham Aware — Mon, 08 Apr 2024 08:33:14 GMT

In Outlook, an email is considered to be part of the same thread if it has the same subject line.
Check once.

RE: Reply to email recieved to appian process model

Devarneni Shiva Prasad Rao — Mon, 08 Apr 2024 08:30:04 GMT

But it will go as separte email right? Can't we send as reply to the same mail that we recieved to process mode?

RE: Reply to email recieved to appian process model

Shubham Aware — Mon, 08 Apr 2024 08:28:09 GMT

To send the confirmation email as a reply, extract the sender's email address from the received email and configure your Send Email smart service to use it as the recipient. Set the email headers to indicate it's a reply and include the necessary confirmation content. Test to ensure it works properly.

RE: Reply to email recieved to appian process model

Konduru Chaitanya — Mon, 08 Apr 2024 08:25:50 GMT

AFAIK, there is no option to get an email as reply to the initial email. As it is going to be a confirmation email, may be you can create a template that looks like an Reply, or attach the expected email contents that is used to trigger the process.