RE: Issue sending emails using custom sender

Mike Schmitt — Wed, 08 May 2024 19:57:24 GMT

I'd worry that the incoming email from the custom sender is being filtered by your corporate mail server (i've seen this issue before, since the alleged sender's domain doesn't match the SMTP server's domain, or something along those lines).

To test, change that node to send to your personal gmail address and retry.

If this is the issue you'll need to chat with your SMTP admin as Stefan has already mentioned.

RE: Issue sending emails using custom sender

Stefan Helzle — Wed, 08 May 2024 19:33:48 GMT

The issue is, that the Appian mail server tries to send an email for a sender domain it does not own. To make that work, you will have to reach out to your mail server admin.