Send reply email

RE: Send reply email

Mike Schmitt — Thu, 20 Jun 2024 17:10:01 GMT

[quote userid="255854" url="~/discussions/f/process/35279/send-reply-email/137091"]So, assume if I'm going to send it with "Re: " will it maintain the conversation id. [/quote]

All I can suggest is that you work the "conversation ID" into the subject line and/or message body. Keeping in mind that if a user is manually writing a reply, they can (if they want) change either of these (but usually won't). I don't know any way in Appian to set any properties of the message in a way that the end user can't alter when writing an external reply e-mail.

RE: Send reply email

nksnksnks — Thu, 20 Jun 2024 17:02:04 GMT

Every email thread will have a unique identifier called conversation id. So, assume if I'm going to send it with "Re: " will it maintain the conversation id. Could you please help me in this?

RE: Send reply email

Mike Schmitt — Thu, 20 Jun 2024 13:04:52 GMT

Generic email doesn't actually "thread". Gmail, Outlook, and other programs do a crude retrospective workaround to "thread" emails by just gathering all emails with a similar enough subject line and saying "ok, that's a thread..."

If you want to try and accomplish this in your in-appian replies, you could always try just leaving the original subject line identical and prepending it with "Re: ____".