No valid recipients resolved

RE: No valid recipients resolved

varung120549 — Wed, 24 Jul 2024 08:52:45 GMT

So If you haven't configured any SMTP settings in Appian Admin console.

Then definitely you wont get any emails with certain custom senders, because the domain that email node uses is from Appian authorized like following image:

you are trying to send email as the custom sender from the same appian domain.

So if you use custom sender, some email providers blocks these type of emails or diverts into spam as it is not treated as reputated domain, mostly in gmail.

If possible add an email authentication from your domain like XXX@yourcompany.com in admin console, follow this guide .

Please check this for additional Info - Custom Sender.

I do know a bit because i'd faced this issue before in POCs.

RE: No valid recipients resolved

Sanjay Joshi — Wed, 24 Jul 2024 08:22:33 GMT

- It is for On-Cloud

RE: No valid recipients resolved

varung120549 — Wed, 24 Jul 2024 08:19:38 GMT

Hi Sanjay Joshi ,

are you trying to do in cloud or onpremise?

I can answer you according to your platform.

RE: No valid recipients resolved

Sanjay Joshi — Wed, 24 Jul 2024 08:01:47 GMT

We have similar issue where the emails are not delivered - configuration screenshot as below. Output parameter ToValidAddresses populate with To email address.

RE: No valid recipients resolved

varung120549 — Fri, 19 Jul 2024 09:29:14 GMT

Please let us know if the issue get solved, it helps others to find the solution fast.

RE: No valid recipients resolved

nejcs6026 — Fri, 19 Jul 2024 09:21:39 GMT

thank you, both!

I`ve set new text variable and script task, as Varun suggested, now I`m waiting for a request. 🙂

Will check with sys admin for SMTP configurationand share findings later.

thank you for now.

Br N

RE: No valid recipients resolved

varung120549 — Fri, 19 Jul 2024 04:37:11 GMT

Hi nejcs6026 ,

Just try to store the same email logic in a text variable using script task, check whether the value is correct.

if it is storing in a variable, then definitely that's your SMTP issue.

Usually Appian has its own SMTP server configured in cloud, so it is optimized to use in PMs.

RE: No valid recipients resolved

David Jimenez — Thu, 18 Jul 2024 21:14:01 GMT

Could be related with the configuration of the SMTP server? iIs the same in both installations?