https://community.appian.com/discussions/f/process/38057/email-not-getting-sent-to-the-process-model-receive-message-eventhey, I am trying to sent email to a process model which gets triggered if it receives email as receive message event. I am using an on premise appian application. I tried to sent the emial using prcoessmodeluuid@domain but the mail is not getting senten-USTelligent Community 12https://community.appian.com/thread/143248?ContentTypeID=1Sat, 30 Nov 2024 14:07:30 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:7c5aa09b-580d-4fb3-9c13-2629ffa9b9b7Stefan Helzle<p>Something like this?</p> <p><a id="i1" href="/b/appmarket/posts/mail-poller">https://community.appian.com/b/appmarket/posts/mail-poller</a></p> <p>But, this is not exactly the same thing. I suggest to open a support case with Appian to get your incoming email connectivity setup up correctly.</p><div style="clear:both;"></div>https://community.appian.com/thread/143246?ContentTypeID=1Sat, 30 Nov 2024 13:04:18 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:da6057c6-55d5-4a65-bb0b-af0de1ff7104muskans400426<p>Hey, I tried this but it didn&#39;t work for me. Is there any way where I can use a plug in to read mail for outlook and trigger the process model?</p><div style="clear:both;"></div>https://community.appian.com/thread/143215?ContentTypeID=1Thu, 28 Nov 2024 15:21:56 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:b5abb37a-e5b0-4fe9-bec1-0c7494ea07f0Stefan Helzle<p>All necessary steps are described in the documentation.</p> <p><a href="https://docs.appian.com/suite/help/24.4/Mail_Server_Setup.html#receiving-emails">https://docs.appian.com/suite/help/24.4/Mail_Server_Setup.html#receiving-emails</a></p> <p><a href="https://docs.appian.com/suite/help/24.4/Sending_an_Email_Message_to_a_Process.html#receiving-an-email-message">https://docs.appian.com/suite/help/24.4/Sending_an_Email_Message_to_a_Process.html#receiving-an-email-message</a></p><div style="clear:both;"></div>https://community.appian.com/thread/143214?ContentTypeID=1Thu, 28 Nov 2024 14:32:51 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:7f2cd6f0-bb25-4913-b09a-a6d3caa957c0muskans400426<p>Hey thanks, I tried few changes and in the mail log i can see the mail is getting read but my process model is not getting triggered. What should I check?</p><div style="clear:both;"></div>https://community.appian.com/thread/143181?ContentTypeID=1Wed, 27 Nov 2024 17:14:59 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:840c0cf2-09ac-4def-b761-2f9b635d86eaStefan Helzle<p>In opposite to the Appian cloud, you need to connect your on premises Appian instance to your corporate mail server to be able to send email to your Appian system.</p><div style="clear:both;"></div>https://community.appian.com/thread/143180?ContentTypeID=1Wed, 27 Nov 2024 16:48:49 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e2f8972a-3949-4996-9886-84559a2d4d5amuskans400426<p>okay, thank you. Actually, I did read the document and followed the same steps but it didn&#39;t work. Will check with the admin team for mail server and appian sys. Thank you for the help.</p><div style="clear:both;"></div>https://community.appian.com/thread/143178?ContentTypeID=1Wed, 27 Nov 2024 16:11:16 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e26bb934-2589-4001-b9bb-a07214167052Stefan Helzle<p>This is the documentation:&nbsp;<a href="https://docs.appian.com/suite/help/24.4/Sending_an_Email_Message_to_a_Process.html#starting-a-process-using-an-email">https://docs.appian.com/suite/help/24.4/Sending_an_Email_Message_to_a_Process.html#starting-a-process-using-an-email</a></p> <p>The domain is something you will have to discuss with your mail server admins and your Appian sys admins.</p><div style="clear:both;"></div>