Not Receiving emails though Send Email Service

RE: Not Receiving emails though Send Email Service

Stefan Helzle — Thu, 09 Jan 2025 16:15:15 GMT

https://docs.appian.com/suite/help/24.4/Configuring_Custom_Email_Senders.html#how-custom-senders-appear-to-recipients

RE: Not Receiving emails though Send Email Service

Saba Tabassum — Thu, 09 Jan 2025 16:11:00 GMT

It is working only with process model not with process initiator also . Shouldn't it work with process intiator?

Appian is cloud

RE: Not Receiving emails though Send Email Service

Stefan Helzle — Thu, 09 Jan 2025 15:56:39 GMT

Yes and no. No, because when your local email server setup is not correct, your Appian server tries to send email without having the permission to do so for the domain of your company. Then the receiving mail server rejects this email.

The solution is, like I already said, talk to your admins.

RE: Not Receiving emails though Send Email Service

Saba Tabassum — Thu, 09 Jan 2025 15:40:21 GMT

I tried changing from custom sender to from processmodel and it started working .Can there be issue with custom sender in appian

RE: Not Receiving emails though Send Email Service

Stefan Helzle — Thu, 09 Jan 2025 15:04:09 GMT

Then you have to discuss this with your local admins.

RE: Not Receiving emails though Send Email Service

Saba Tabassum — Thu, 09 Jan 2025 14:42:21 GMT

Appian is On-premise .

RE: Not Receiving emails though Send Email Service

Stefan Helzle — Thu, 09 Jan 2025 13:55:04 GMT

What kind of environment are you working with? Cloud, on-premise? In general, the SMTP server config is something an admin has to make.

RE: Not Receiving emails though Send Email Service

Saba Tabassum — Thu, 09 Jan 2025 13:43:27 GMT

How can I verify this.can you please let me know

RE: Not Receiving emails though Send Email Service

David Jimenez — Thu, 09 Jan 2025 13:16:26 GMT

I guess you are not using the same STMP server en DEV and QA...

RE: Not Receiving emails though Send Email Service

Saba Tabassum — Thu, 09 Jan 2025 12:59:23 GMT

I don't see any mail in SPAM .In dev it is working fine and I'm able to receive the mails but in QA I'm facing this issue.

RE: Not Receiving emails though Send Email Service

Stefan Helzle — Thu, 09 Jan 2025 12:57:20 GMT

I see this happening when corporate mail servers are very strict on checking the validity of incoming email. Also, did you check your spam folder? If there is no error message in Appian, then the problem is outside the Appian scope.