Re-assignment task appian

RE: Re-assignment task appian

Stefan Helzle — Thu, 20 Mar 2025 09:48:31 GMT

Sorry for the late answer.

Please have a look at the visibility settings for groups.

RE: Re-assignment task appian

kapilsharma — Thu, 20 Mar 2025 08:56:00 GMT

Hi tiagosantos ,

I'm not sure if you have tried the below approach just for further analysing the issue?
Can we try fetching all the users within an process variable and check if the users are populating or not and then pass them in the reassign task smart service to reassign the tasks ?
Also is there any reassignment being done on the swim lanes ?
can we check the membership rules & visibility & privacy policy for that group ?

And to answer your question with respect to Default user profile visibility.
we cannot turn it off for specific groups

RE: Re-assignment task appian

tiagosantos — Wed, 12 Mar 2025 13:29:24 GMT

Stefan Helzle and I found the solution for this problem, actually, in production environment was disabled the option for Default user profile visibility.

this way, I have another problem, I would like to enable this option only for a specific group, is this possible?

RE: Re-assignment task appian

Karumuru Abhishek — Fri, 28 Feb 2025 00:53:12 GMT

Agree, with what Stefan has said. May be you need to check your membership rules and roles of the user

RE: Re-assignment task appian

Stefan Helzle — Thu, 27 Feb 2025 19:49:11 GMT

Hm ... I don't have an explanation at hand. Typically such problems come from a combination of group config (visibility and privacy), manager reassignment and lack of membership.

RE: Re-assignment task appian

tiagosantos — Thu, 27 Feb 2025 19:42:52 GMT

The problem is happening only in production environment. they have the same configuration.

RE: Re-assignment task appian

tiagosantos — Thu, 27 Feb 2025 19:40:48 GMT

Yes, I am a user of the group.

This is the security Config

RE: Re-assignment task appian

Stefan Helzle — Thu, 27 Feb 2025 19:35:18 GMT

Are you a member of this "USERS" group, and how is this group configured?

RE: Re-assignment task appian

tiagosantos — Thu, 27 Feb 2025 19:30:30 GMT

RE: Re-assignment task appian

Stefan Helzle — Thu, 27 Feb 2025 19:24:33 GMT

OK. How is the initial assignment and reassignment permissions defined?

RE: Re-assignment task appian

tiagosantos — Thu, 27 Feb 2025 19:23:10 GMT

There was no reassignment because the option didn't even appear. The task was assigned to user X, but they couldn't reassign it because the user list is empty.

RE: Re-assignment task appian

Stefan Helzle — Thu, 27 Feb 2025 19:18:05 GMT

Yes. This happens when a user in the role of a manager on the process model reassigns a task. Then, that "pool of assignees" is reduced to that single person.