How to send Case id in the mail via Send EMAIL smart service ?

RE: How to send Case id in the mail via Send EMAIL smart service ?

Narendra reddy mucchu — Thu, 27 Mar 2025 11:07:30 GMT

Great

RE: How to send Case id in the mail via Send EMAIL smart service ?

sureshs276515 — Thu, 27 Mar 2025 11:06:32 GMT

yeah thankyou , it works for me

RE: How to send Case id in the mail via Send EMAIL smart service ?

Narendra reddy mucchu — Thu, 27 Mar 2025 11:00:21 GMT

You need to use hyperlink tag which i have given example below
"<a href="&
substitute(
urlforrecord(
recordType: 'recordType!case
recordIds: case!id
),
"/tempo",
"/sites/your site addres/page/",1
)&"> Click Here. </a> "

RE: How to send Case id in the mail via Send EMAIL smart service ?

sureshs276515 — Thu, 27 Mar 2025 10:47:38 GMT

hi Narendra reddy mucchu thanks for response.

I have tried with urlforrecord but it sending total URL in text format to mail , but we need link for case id from process model, so that user wil see only case id his mail.

RE: How to send Case id in the mail via Send EMAIL smart service ?

varung120549 — Thu, 27 Mar 2025 10:07:40 GMT

Hi ,

I have a possible solution where you can send the Case Link using ID.

Configure Email Smart Service with the following expression:

a!urlForRecord(recordType: <Your_Record_Type>, identifier: < Case_ID >, targetLocation: "TEMPO")

You can even write as a plain text in Expression mode in email body (or also in script task before send email node),Or you can make some changes and embed the link into an HTML template.

Hope this helps you!!!

RE: How to send Case id in the mail via Send EMAIL smart service ?

Narendra reddy mucchu — Thu, 27 Mar 2025 09:59:20 GMT

Hi ,

Can you try using urlforrecord function ,it have two parameters, recordType -pass case Recordtype, recordIds--pass case id

else try For the email body, use HTML content with your generated link

<p><a href="{{rule!YourLinkGenerationRule(caseId: pv!caseId)}}">Case ID: {{pv!caseId}}</a></p>

let me know its working or not?