Send Custom Email Via Appian Default Task Reassignment

RE: Send Custom Email Via Appian Default Task Reassignment

Shubham Aware — Mon, 29 Sep 2025 11:51:16 GMT

Oh perfect!

RE: Send Custom Email Via Appian Default Task Reassignment

Jansi J — Mon, 29 Sep 2025 11:48:50 GMT

I am using database driven task approach now

RE: Send Custom Email Via Appian Default Task Reassignment

Shubham Aware — Mon, 29 Sep 2025 11:12:34 GMT

If you are using custom reassign(Without database driven task approach) then how are you hiding default reassign button?

RE: Send Custom Email Via Appian Default Task Reassignment

Jansi J — Mon, 29 Sep 2025 10:42:14 GMT

Thanks for your reply. Will go with custom reassign button which handles both reassignment and email notification in a single action considering the performance factor.

RE: Send Custom Email Via Appian Default Task Reassignment

Shubham Aware — Fri, 26 Sep 2025 07:09:37 GMT

No, you cannot send custom emails when using default Reassign action. You need to build data base driven task to achieve customization.

While below approach is technically feasible and can successfully detect reassignments to trigger custom emails, it requires continuous polling in the parallel flow which creates performance overhead and system complexity, making it less efficient than implementing a custom reassign button that directly handles both reassignment and email notification in a single action.
When a task is assigned, store the initial owner and status from the Task Process Report, then create a parallel flow that runs alongside the main user input task. This parallel flow continuously monitors the Task Process Report by periodically checking for owner changes (indicating reassignment) and status updates. When an owner change is detected, the system sends a custom email with task details, updates the stored owner information, and continues monitoring for additional reassignments until the main task is submitted.