Process Model alert send to all admin even it set to specific user

RE: Process Model alert send to all admin even it set to specific user

Sorasit — Thu, 18 Jun 2026 04:54:33 GMT

I tried to select user within application's group. And it still alert all administator within Appian environment.

RE: Process Model alert send to all admin even it set to specific user

Shubham Aware — Thu, 18 Jun 2026 04:46:17 GMT

The alert falls back to all admins when the recipient can't be resolved i.e. the user is inactive or the value isn't the exact login username( select them via the picker so the correct username is inserted.)

RE: Process Model alert send to all admin even it set to specific user

Sorasit — Thu, 18 Jun 2026 04:38:10 GMT

Hi, Harsha Sharma .

Based on your suggestion. I already verifed some of it

1. Hope the process model is published

-> Yes. I already published

2. Check if the user is active

If the user configured in Alert setting is deactivated, all environment admins will be notified.

-> Yes. Selected user is active

3. As per best practice have a group of users configured in alert settings instead of a user.

-> Even I try to set group that consist 2 user. Alert stil being sent to all administrator in Appian

4. User's dont get promoted to higher environments, groups do!

-> What do you mean by "get promoted to higher environments" ?

Do you mean "User may not available if I deploy to another environment? (such as from devlopment to testing environment)

RE: Process Model alert send to all admin even it set to specific user

Harsha Sharma — Wed, 17 Jun 2026 15:05:59 GMT

Hope the process model is published. Check if the user is active. If the user configured in Alert setting is deactivated, all environment admins will be notified. As per best practice have a group of users configured in alert settings instead of a user. User's dont get promoted to higher environments, groups do!