we have process model process customer details, with sub proc- Transfer data CDT

RE: we have process model process customer details, with sub proc- Transfer data CDT

Chris — Fri, 11 Mar 2016 01:30:30 GMT

That could be part of the issue, yes - what I'm thinking is that it's not actually the last process worked that is deleted - but at the time the user backs up a separate process is removed (any other actives) - which then causes an issue with the second sub process there. You may want to verify your logic to determine if other active instances should or should not be deleted - typically we leave those settings alone and let archiving handle the cleanup, unless requirements dictate otherwise.

RE: we have process model process customer details, with sub proc- Transfer data CDT

komalk — Fri, 11 Mar 2016 01:23:14 GMT

hmmm... 'Delete previously completed instances' is not checked but "Delete previous instances that are still active" is checked .. could that be the issue.

RE: we have process model process customer details, with sub proc- Transfer data CDT

Chris — Fri, 11 Mar 2016 01:20:45 GMT

Interesting. To triple check, can you confirm none of these (attached) are checked on the Process Customer Details node (sub process call, within process of Task A) - in the Other tab? My only thought is that the 'Delete previously completed instances' would be checked here, causing previously completed processes (Task B) to delete.

RE: we have process model process customer details, with sub proc- Transfer data CDT

komalk — Fri, 11 Mar 2016 01:14:33 GMT

yes

RE: we have process model process customer details, with sub proc- Transfer data CDT

Chris — Fri, 11 Mar 2016 01:13:43 GMT

That should be fine, deadlines would not remove the process anyway. The question here is how/why is the Process Customer Details process deleting itself, if data management is set to archive after 7 days. Can you confirm the process is deleting as soon as the user steps back to Task A?

RE: we have process model process customer details, with sub proc- Transfer data CDT

komalk — Fri, 11 Mar 2016 01:06:27 GMT

hmm.. we have deadlines as configured below for "process customer details"

The deadline for all processes is 7 days after the process is started.

but enable deadlines option is not checked though.

RE: we have process model process customer details, with sub proc- Transfer data CDT

Chris — Fri, 11 Mar 2016 01:02:37 GMT

They key here may be in the Process Customer Details node (process) configuration. Are there any Execution Options configured (Other tab) for the Process Customer Details node/sub? It sounds like something is deleting that process when a user backs up to Task A, then the sub-sub process is having an issue when the parent (first sub) is deleted.

RE: we have process model process customer details, with sub proc- Transfer data CDT

komalk — Fri, 11 Mar 2016 00:54:41 GMT

The setting is unchecked for all processes on (Other tab)? "Delete previously completed/cancelled instances."
yes data management setting is same for parent and sub process
Task A is outside of parent process, it is another process which calls "Process Customer Details" process that has sub-proc call

RE: we have process model process customer details, with sub proc- Transfer data CDT

Chris — Thu, 10 Mar 2016 23:12:48 GMT

Are those data management settings on the parent process, or the sub process? In your original message you mention "Process Customer Details has been deleted" - which sounds like the parent process here, assuming that is not deleted at this time since the user is remaining at Task A?

Also, is this setting checked on your sub process (Other tab)? "Delete previously completed/cancelled instances."

RE: we have process model process customer details, with sub proc- Transfer data CDT

komalk — Thu, 10 Mar 2016 22:54:15 GMT

Hey Christineh. Thanks for replying. User is running process as viewer. she has viewer access to process model. surprisingly we dn receive this timeout in Test but only in Prod environment. Subprocess has only 4 script tasks, it Run as whoever started the process. data management setting is default-"Use system default (currently: auto-archive processes 7 days after completion or cancellation) "
Not sure how to check if it is a system node.

RE: we have process model process customer details, with sub proc- Transfer data CDT

ChristineLHutchison — Thu, 10 Mar 2016 22:44:49 GMT

Who is the subprocess running as? What is the security of the model? Is the subprocess a system node (no tassigned to a person)? What is the data management setting of the subprocess?

Just a few things I would start with to understand what is happening.

RE: we have process model process customer details, with sub proc- Transfer data CDT

komalk — Thu, 10 Mar 2016 22:31:08 GMT

Thanks for replying csteward! There is now issue in moving back n forth.. that wrks fine. Only issue is we receive this notification.

RE: we have process model process customer details, with sub proc- Transfer data CDT

Chris — Thu, 10 Mar 2016 22:28:21 GMT

Hi, assuming you are using the option "Allow users to step back to this node from the next chained activity", unfortunately this is not available when there is a sub process between the 2 user input tasks. Due to these types of restrictions, most practitioners here handle navigation manually by saving button press values into a process variable, then utilizing a decision node to determine where to route the process based on that variable.