Some users are experiencing issues while uploading documents

RE: Some users are experiencing issues while uploading documents

ChristineLHutchison — Thu, 04 Aug 2016 18:24:11 GMT

Try these KBs:
- forum.appian.com/.../kb-1032.html
- forum.appian.com/.../kb-1082.html

Thanks!

RE: Some users are experiencing issues while uploading documents

lisak — Thu, 04 Aug 2016 17:33:06 GMT

Thanks @christineh . I believe that is the problem we are experiencing - our Production environment ran out of space the Friday before, and on Monday clients started experiencing issues trying to attach documents.

For the knowledge base article - do I just need to look up rebuilding incides?

RE: Some users are experiencing issues while uploading documents

ChristineLHutchison — Tue, 02 Aug 2016 15:31:48 GMT

Unrelated to the SAIL code, as a FYI.

We ran into an issue where we ran out of space. After that, we were encountering issues with uploading and retrieving docs. We needed to rebuild the search indices to resolve. There is a knowledge base article on this topic, if you want to try the same.

Hope that helps.

RE: Some users are experiencing issues while uploading documents

bhanuprakashm — Tue, 02 Aug 2016 09:41:16 GMT

@lisak Can you please check the ri!array value of multiple type or not.

RE: Some users are experiencing issues while uploading documents

sikhivahans — Tue, 02 Aug 2016 04:25:28 GMT

@lisak Would you please be able to provide the piece of code from the interface rule!icp_submitrequest() which includes the invoking of rule!icp_multiplefileuploadrenderfield()?

RE: Some users are experiencing issues while uploading documents

J. Gregory Hass — Tue, 02 Aug 2016 00:04:31 GMT

I'm experiencing the same error in Appian CMF v2.0. I have not edited the app. I am simply trying to do a demonstration of the CMF capability.

RE: Some users are experiencing issues while uploading documents

monikar — Mon, 01 Aug 2016 18:18:46 GMT

As I can see, I've that you are appending the ri!value to the ri!array in the save operation.

* Firstly without successful save operation, array will not get updated.

* As you are removing the value at the index (for 2nd file lets say) from the total array present at that time which is having value as {"doc1 related value"} only, and you wouldn't be able to remove the value at index = 2

If you can provide the parent rule code, It would be much helpful to debug the exact issue.

RE: Some users are experiencing issues while uploading documents

Rajasekhar Pamidipati — Mon, 01 Aug 2016 18:14:36 GMT

Hi lisak,

can you please check the size of ri!array is equals to ri!index, because as you know, in appian the array index start from 1 and the error which you are getting is also saying that it is index problem like the array didn't contain values for the given index.
So as per my knowledge may be the issue is with remove() which you have in your code.
the issue which I’m suspecting is like for example you have some 4 values in your array like {1,2,3,4} and may be you are trying to fetch value which is in index position 5.

RE: Some users are experiencing issues while uploading documents

lisak — Mon, 01 Aug 2016 17:56:28 GMT

ICP_MultiFileUploadResizeArray
=if(
and(
not(isnull(ri!value)),
ri!index = 1 + length(ri!array)
),
append(
ri!array,
ri!value
),
if(
isnull(ri!value),
remove(ri!array, ri!index),
insert(
ri!array,
ri!value,
ri!index
)
)
)

RE: Some users are experiencing issues while uploading documents

Ashvin Kapur — Mon, 01 Aug 2016 17:46:24 GMT

Could you please include the code for icp_multifileuploadresizearray? And the parent rule if possible.